Terms & Conditions

As a user of the CWW website (www.citywestwater.com.au) you are bound by these Terms and Conditions.

Use of the CWW website indicates your acceptance of these Terms and Conditions and the Privacy statement.

CWW cannot guarantee that errors in recording, transcribing, storing or transmitting information or in the operation of this website will not occur. Accordingly, CWW does not warrant the accuracy, adequacy, timeliness (despite any apparent date stamping) and completeness of information on this website.

To the extent permitted by law, CWW is not liable to you for any damages, losses or liabilities of any kind (whether as a result of negligence or otherwise and including consequential loss or damage) that occur in connection with your use of the website and any information, material or functionality that forms part of it.

This website and the information contained in it are subject to copyright. You may print a copy of information from this website for personal use. No information on this website shall be altered, reproduced, transmitted or any part of this website linked, framed, cached or mirrored to without the prior written approval of CWW.

Purpose

This website (citywestwater.com.au) has been established for the purpose of providing information about City West Water (CWW) and Melbourne's water industry, and to allow CWW customers to access their CWW account information and perform related transactions with CWW. 

Acceptance of Terms and Conditions

Use of the CWW website indicates your acceptance of these Terms and Conditions and the Privacy statement. If you do not accept these Terms and Conditions you must refrain from using this website.

CWW reserves the right to vary these Terms and Conditions. Any amendment to these Terms and Conditions will be effective immediately upon notification on this website. Your continued use of this website following such notification will represent on agreement by you to be bound by these Terms and Conditions as amended.

Security

For access to online services and to perform transactions you will need to register with CWW. A Customer Number and Password will be issued to you.

To maximise your security you must;

Change the Password on initial access to the CWW website.
Change the Password regularly.
Choose a password that is not easily guessed or "hacked".
Not record your Customer Number and Password, but if despite the risk you feel you must, disguise your Customer Number and Password and keep them in separate locations.
Protect your Customer Number and Password from being stolen.
Not disclose your Customer Number and Password to anyone or use it in a manner that may allow others to discover it.
Immediately advise CWW if you suspect your Customer Number or Password has been stolen, lost or disclosed.
Exit immediately on completion of online services transactions.
Your transmission of information through the Internet is at your own risk.

Liability

CWW considers that the technology used by the City West Water website provides a reasonable level of security to guard against unauthorised access to your information and use of this website. However, CWW cannot guarantee that the security of this website cannot not be compromised. In using this website you acknowledge that it may not be secure.

To the extent permitted by law CWW is not liable to you for any damages, losses or liabilities of any kind (whether as a result of negligence or otherwise and including consequential loss or damage) that occur in connection with your use of the website and any information, material or functionality that forms part of it.

CWW is not liable for any losses, damages or liabilities of any kind arising from any disruptions to this website.

You must take appropriate measures to ensure that items selected from this website are free from viruses or the like that may damage or interfere with your computer systems. CWW is not liable for any damage to your computer systems, whether it occurs in connection with the use of this website or another linked website.

Termination

Your access to this website may be terminated at any time by CWW without notice. In the event of termination, all disclaimers and limitations of liability in these Terms and Conditions will continue to apply.

Currency of Information

Information available through the website concerning a customer account will normally be current up to the close of the previous day CWW was open for business.

Mistakes in transactions

Contact us during business hours if you think there has been a mistake in a transaction made through the website.

Links to other sites

This site has links to other websites operated by third parties. CWW is not responsible for the content, security or privacy practices associated with other linked websites. CWW does not approve or endorse either the products or the owners or operators of these sites.

Linking to CWW site

Links to this website from other websites are not permitted without CWW's prior written consent.

Third party software

Software downloaded via links on this website is third party software. City West Water provides no warranty in relation to third party software.

Warranties

CWW cannot guarantee that errors in recording, transcribing, storing or transmitting information or in the operation of this website will not occur. Accordingly, CWW does not warrant the accuracy, adequacy, timeliness (despite any apparent date stamping) and completeness of information on this website.

CWW reserves the right to add, remove or alter content from the website without notice.

Jurisdiction

In the event of a dispute arising in connection with the use of this website, the applicable law is that of the State of Victoria, Australia.

Copyright and Trademarks

This website including text and graphics is subject to copyright. Information from this website may be viewed and you may also print a copy of information for personal use. No information on this website shall be altered, reproduced, transmitted or linked to without the express prior written consent of CWW.

Liability to Authorised Third Parties

CWW does not accept responsibility for any loss or damage, however caused, which you or any authorised third party may directly or indirectly suffer in connection with or arising from you permitting that third party to access your account information and make transactions on your behalf over this web site. The authorisation that you provide to the third party is an arrangement between you and the third party only. CWW bears no responsibility for any actions of any authorised third party.

Definitions

'CWW', 'We', 'our' or 'us' means City West Water.
'Online Services' means the Internet site provided by CWW that enables you to perform transactions.
'Transaction' means any transaction we allow you to execute using online services
'You' or 'Your' means the registered person for CWW online services including any third party authorised by you to access your account.
'Website' means the Internet site identified by citywestwater.com.au
'Loss' means any loss or damage, suffered directly or indirectly including that attributable to negligence.
'Customer Number' means the number which is shown on all CWW invoices, to identify customers and their associated accounts.
'Password' means an alphanumeric containing 6 characters, which is only known by the authorised users.