Fixing leaks

There are lots of reasons why your bill could be higher than normal including;

  •  using more water than usual
  •  changing of appliances
  •  a new resident
  •  faulty toilets
  •  a visible or undetected leak.

If you think you have a leak, perform a leak test.

Leak test

Step 1: Check the latest meter reading on your current bill against your water meter. Note, your meter reading should be higher than the number on your bill as you will have used water since your last meter read. Please ignore Step 1 if you have not received a bill yet.

Step 2: Ensure you are not using any water on your property. Check that:

  •  your stop tap is turned on (if you turn it off no water will pass through your water meter)
  •  you haven't recently flushed the toilet
  • you haven't used hot water in the last 15 minutes
  •  the dishwasher and washing machine is turned off
  •  the evaporative cooling is turned off
  •  any garden irrigation or sprinklers are turned off

Step 3: Once you have made sure no water is being used:

  1. Write down the current reading on your water meter.
  2. Wait an hour, then write down the reading on your water meter again (also check if the dials are spinning).
  3. If the numbers on your water meter are the same, there is no leak at the property.
  4. If the numbers are slightly different, or the dials moved slightly, there is either a small leak or could be due to dripping taps or faulty appliances.
  5. If you suspect there is a leak at your property, contact a licensed plumber to investigate.
  6. If the plumber finds a leak on your property, have it repaired immediately.
  7. Ask the plumber for a plumber’s report which will explain what the problem was and how it was repaired.

When you receive the plumber’s report, ensure to obtain a reading from your water meter and the date of the reading and call us on 131 691. If you instead have a digital meter please call 03 9313 8276 instead of 131 691. We may be able to review your account depending on the problem that has been repaired.

How to check if your toilet is leaking


Checking for leaks using your water meter

View Transcript

MUSIC starts.

City West Water logo. Text on screen: How to check your water meter for leaks on your property.

    "Speaker: So you've received a higher than normal water bill."

    "Speaker: There could be a few reasons why. Because of the hot weather. It could be because you've been watering your lawn. Or there could be a leak somewhere on your property."

    "Speaker: When we think of leaks, we think of a dripping tap or a running toilet. We call this a detectable slow leak. Toilet running."

    "Speaker: It means we can see when the leak is happening. But some leaks can often be difficult to detect."

    "Speaker: I'm going to show you how to check your water meter to see if you have an undetectable slow leak. It's really easy! And it could be the cause of your higher than normal water bill."

    "Speaker: Firstly, make sure all appliances that use water are turned off. This includes the dishwasher, evaporative cooler or your washing machine. Then turn off your taps and make sure your toilet isn't running."

    "Speaker: Now it's time to check your water meter. Make sure you don't turn it off. Make a note of all the digits on the water meter - both the red and white numbers."

    "Speaker: Wait for 10 - 15 minutes. It's really important you don't use water during this time. Now write down the digits on your water meter again."

    "Speaker: If the number has increased, you are using water somewhere on your property. This could be a difficult to find leak."

    "Speaker: Sometimes it is worth waiting longer a second time. For example, two hours or even overnight."

    "Speaker: You will get a better idea if your water meter is still running, and just how much water you are using."

    "Speaker: You will then need to arrange for a licensed plumber to repair your leak and complete a plumber's report."

    "Speaker: If you have a plumber's report, we may be able to help you by reviewing your account. Just give City West Water a call!"

    "Speaker: It's really easy to check for leaks on your water meter on your property. Not only could it save valuable drinking water, it could save you money too."

End of transcript.

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