Showerhead exchange program

Please note: The Residential Showerhead Exchange Program applies to properties previously serviced by City West Water only.


Swap your old shower heads for water-efficient ones – for free!

Installing a water efficient showerhead is one of the easiest ways to improve water efficiency in your home and reduce your water and energy bills as well as your environmental impact.

Simply remove your current showerhead using our step-by-step guide below and bring it to your nearest location across our eight council locations.


How to participate

1. Download and complete our Residential showerhead exchange form before removing your showerhead.

2. Remove your old showerhead using a spanner - see the step by step guide.

3. Take your old showerhead and completed form to one of our eight council locations.


Step-by-step guide

  • Make sure the shower taps are off.
  • Remove existing showerhead arm (turn anticlockwise) using a spanner and cloth if needed. Do not force the arm as you may damage the wall.
  • Clean the thread of the supply outlet with steel wool or a stiff brush and dry the area thoroughly.
  • Wind about six rotations of teflon tape around the supply outlet. Keep the outermost thread clear of tape.
  • Place flange over the supply outlet.
  • Attach showerhead to the arm.
  • Screw new showerhead arm onto supply outlet (turn clockwise to tighten).


Dos and don’ts of changing your showerhead

  • Don’t reverse the screwing action as it will break the Teflon seal.
  • Always use a spanner and a cloth to fix the showerhead. Don’t use the actual shower arm as it may break.
  • Don’t over tighten the shower arm as you may damage the wall or plumbing fittings.
  • If you have difficulty with any of the above steps call a plumber.
  • If you have gravity fed hot water service or an older instantaneous hot water service, you may need to seek assistance from a plumber.

Note: Instructions are also supplied with the showerhead.


Showerhead exchange locations

As a result of COVID-19, the showerhead exchange program is currently on-hold at the following council office locations until further notice. Contact your local council for up-to-date information.

Location Phone Address
Brimbank City Council 9249 4000 Brimbank Community and Civic Centre 301 Hampshire Road, Sunshine
Hobsons Bay City Council 9932 1000 EnviroCentre (ERC) Altona Library 123 Queen Street, Altona
Maribyrnong City Council 9688 0200 Maribyrnong City Council Customer Service Centre Offices Corner Hyde & Napier Streets, Footscray
Melbourne City Council 9658 9658 Melbourne Town Hall Corner Swanston & Collins Streets, Melbourne
Moonee Valley City Council 9243 8888 Niddrie Library 483 Keilor Rd, Niddrie
Melton City Council 9747 7200 Caroline Springs Library and Civic Centre 193-201 Caroline Springs Blvd (Corner of Lake Street), Caroline Springs
Wyndham City Council 8734 8949 Manor Lakes Library 86 Manor Lakes Boulevard, Wyndham Vale
Yarra City Council 9205 5555 Richmond Town Hall 333 Bridge Rd, Richmond


Check out our simple how to videos:



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