Important notification
Important notification


Read our Privacy Statement

City West Water Online Privacy Statement

City West Water Corporation ABN 70 066 902 467 ("City West Water") is committed to protecting the privacy of your Personal Information. This Privacy Statement applies to the City West Water web site with the domain name ("website"). The website provides you with information about our organisation, our activities and our water, sewerage and trade waste services.

We make available a number of transactions over the web through our website, and we encourage you to submit feedback to help us improve our services.

We trust this Privacy Statement will assure you that we have taken your privacy and security concerns into account when you use this website, and have addressed these requirements appropriately. In this Privacy Statement the expression "Personal Information" is used to refer to information or an opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion. If you have any queries regarding this Privacy Statement and/or privacy policies in general please contact

Our handling of Personal Information collected in this website is also governed by our Privacy Policy.

This Privacy Statement applies to all users who access the website. A user who accesses the website will be deemed to have agreed to comply with this Privacy Statement.

We will post any changes to this Privacy Statement on the website, so we encourage you to check this Privacy Statement from time to time. Any information collected under this current Privacy Statement will be handled in accordance with this Privacy Statement. After any changes take effect, all new information collected, if any, will be subject to the revised Privacy Statement.

Collection Of Personal Information

The personal information we collect about you depends on how you use the website. Some parts of the website may require you to provide certain Personal Information when transacting with us. Personal Information provided by customers on various forms or for specific transactions, includes name, address and credit card details. We collect such Personal Information to enable us to provide the services to you. We may not be able to provide those services if we are not provided with the Personal Information requested.

You may browse some information-only areas of this website without providing any Personal Information. 

City West Water also collects and stores anonymous information about visitors to the website through our web server. Such information - e.g. number, date and time of visits to the website- is collected for statistical purposes only, to assist us to improve our service. This information is not Personal Information, as it does not identify individuals.

The City West Water website uses "cookies" (small data files that are sent to your computer) so that you do not need to enter your login details more than once during the same Internet session. These cookies do not collect Personal Information and are only used at the time that you log on and only for that Internet session. Cookies from City West Water will not be stored permanently on your computer.

Information Use and Disclosure

City West Water will not use or disclose Personal Information collected through the website for purposes unrelated to the purpose for which it is collected unless such use or disclosure is required or authorised by law, or with your consent.

We collect personal information to help us to provide services requested by individuals. Some related purposes for which Personal Information may be used and disclosed include:

  • purposes related to planning, market research, service development, security, testing and risk management;
  • purposes connected with the operation, administration, development or enhancement of the website;
  • where City West Water suspects that fraud or unlawful activity has been, is being or may be engaged in.

We may provide Personal Information we collect through this website to third parties. The types of third parties to whom we would disclose Personal Information may include:

  • our service providers who assist us in providing this website and our services (for example, internet and technology service providers, tradespeople and mail houses);
  • financial institutions and other organisations which facilitate payment services;
  • your executor, administrator, trustee, guardian or attorney; and
  • your agents such as your financial or legal advisers.

CIS Pty Ltd deal independently with customers who wish to obtain City West Water property sewerage "as constructed" plans or asset related information.

Data Security

City West Water takes reasonable steps to keep any Personal Information in its possession secure and to protect that Personal Information from misuse or loss and from unauthorised access, modification or disclosure.

Credit Card details, where supplied, are encrypted during transmission to our bank for processing.

Personal Information provided by customers on various forms or for specific transactions, including name and address and credit card details are accessible only to authorised personnel such as those staff involved in the processing of these forms/transactions.

When using the website you should be aware that no information transmitted over the internet can be guaranteed as totally secure. Although City West Water strives to protect such information, City West Water does not warrant the security of any information transmitted to it over the internet and you do so at your own risk.

How we handle email and Contact Us/Feedback information or other electronic messages 
We may preserve the content of any email or "Contact us/Feedback" or other electronic message that we receive. Any Personal Information contained in those messages will only be used or disclosed in ways set out in this Privacy Statement. The message content may be monitored by our service providers or our employees for purposes including troubleshooting, compliance auditing and maintenance or where email abuse is suspected.

Access, Corrections and Further Information

If you wish to request access to or correction of your Personal Information which City West Water holds about you as a result of our information collection practices outlined in this Privacy Statement, you may do so at any time by contacting us on the details below during normal business hours. Please provide as much detail as you can about the particular information you require, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.

If you require information about the way City West Water manages Personal Information or you have any queries and/or complaints go to the "Contact Us" page. You can also contact us by sending a general email, to, by writing to us at City West Water, Locked Bag 350, Sunshine 3020, by telephoning us on 131 691 or by faxing us on (03) 9313 8417.

If you are making a complaint or require a response, please include contact information, such as your name, address and email address or phone number so that we can provide a response or contact you to discuss your query.

Version 2 - Date of Publication 20 June, 2016