New Customer Charter launched

From January 2019, new City West Water customers will receive a special insert with their first water bill: a summary of the Customer Charter 2018-2023. It’s an important guide to the level of service customers can expect from City West Water.

Board Appointments - Get Involved

Apply to strengthen Victoria’s Water Future

Staff donate to Footscray St Vinnies Soup Van

This time of year is about giving and helping those in need, and City West Water is supporting our community in a number of ways.

Spencer Street Sewer Upgrade complete

The major $25M infrastructure project to build an additional sewer along Spencer Street is now complete.

The Melbourne Sewerage Strategy

New strategy to underpin future of Melbourne’s sewerage system.

Water supplies secure but Victorians encouraged to hit Target 155

Water supplies for greater Melbourne are secure for the coming 12 months according to the ‘Water Outlook’ for 2019 released today.

Media Release: Outages Map Live!

A new interactive map on the City West Water website shows customers reported Faults and Outages as well as areas where service has been recently restored.

Media Release: Walking together against family violence

City West Water is proud to be a sponsor of Walk Against Family Violence.

Media Release: World Toilet Day 2018

Fran Duiker to raise awareness about the work of WaterAid Australia both in the community and at a corporate level in the public and private sectors.

Media Release: Recognising First Nation Water Values

Melbourne’s water businesses have joined forces to support participation of First Nation peoples with the Melbourne water industry.

Media Release: Greening the West, 'an exemplary initiative'

Planning Institute of Australia (PIA) President, Laura Murray, has awarded Greening the West the President’s Award at the 2018 Planning Institute Awards (VIC) held on Friday.

Caretaker period

The State election will be held on Saturday 24 November 2018.

Media Release: Historic collaboration to transform Moonee Ponds Creek

Fifteen organisations have come together to sign the ‘Chain of Ponds Collaboration’, an historic new agreement that will help transform Moonee Ponds Creek.

Media Release: Celebrating the one millionth tree for Melbourne's West

An ambitious plan to green the western suburbs of Melbourne by planting 1 million trees has come full circle.

Media Release: City West Water women in the winner's circle

City West Water is proud to announce that three female leaders have been honoured as being part of the Top 50 Davidson Public Sector Women in Victoria for 2018.

Media Release: Go with the flow in city centre

A lane currently closed to traffic along Spencer Street at Flinders Lane will reopen from Wednesday August 9 as part of the next stage of the $24 million Spencer Street Sewer Upgrade.

Media Release: Calling the next generation of water engineers

The Melbourne Metropolitan Water Industry is welcoming the next generation of Graduate Engineers, with entries now open for the 2019 cross-sector Graduate Program. 

Cadetship to provide water industry experience

City West Water and Programmed Facility Management have announced a joint 12 week cadetship for school leavers who want to experience water industry operations in a practical, hands-on manner.

Media Release: City West Water customers retain lowest average residential water bills

City West Water (CWW) will retain the lowest average household water bills for a metropolitan city in Australia following the Essential Services Commission (ESC) announcement on water and sewerage pricing over the next five years.

Major traffic changes to Spencer Street

As the Spencer Street tunnel borer wraps up its 600m-long journey beneath the road, road closures will be in place for motorists heading southbound along Spencer Street between Collins and Flinders Streets.

Upper Stony Creek Transformation

Work is about to begin to transform Upper Stony Creek in Sunshine North from a concrete drain into a natural, revegetated creek with vibrant community space and walking paths.

Celebrating 10 years of 'Day at the Zoo'

City West Water in partnership with the Victorian Multicultural Commission will be celebrating 10 years of collaboration today with a wide range of government agencies to deliver the ‘Day at the Zoo’ multicultural event.

Pricing, service and support recognised in national reports

City West Water has been named as having the lowest prices in any Australian capital city for the 8th year running, continuing to deliver high quality water and sewerage services.

City West Water a trailblazer for supporting financial inclusion

City West Water has been recognised as one of 30 trailblazers in establishing a Financial Inclusion Action Plan (FIAP).

Media Statement: 3AW conversation regarding the leak on Nicholson Street

Statement to be attributed to City West Water.

City West Water providing lowest price services for customers in Melbourne’s CBD and west

City West Water has again been named as having the lowest water bills in metropolitan Melbourne, and one of the cheapest in the state, in the Essential Services Commission’s latest Annual Performance Report of all water corporations in Victoria.

Boring Machine On Interesting Journey

One of City West Water’s sewer upgrades has reached a major milestone, with a Tunnel Boring Machine (TMB) currently working its way under Spencer Street in Melbourne’s CBD.

Crossley Street's 100-year-old water main to be upgraded

City West Water is upgrading a 100-year-old water main on the popular Melbourne CBD laneway, Crossley Street.

Face lift for one of Footscray's oldest mains

Water mains constructed in 1924, 1927 and 1978 along Hopkins Street will be upgraded in a major $188,000 renewal project by City West Water.

Water mains from 1889 to be upgraded in North Melbourne

Two major North Melbourne streets will have their 128-year-old water mains upgraded this summer, ensuring continuation of a constant reliable water supply for the community.

Emergency contacts for extreme weather this weekend

 During this extreme weather event, it’s important to know who to contact when issues arise.

Let Choose Tap Choose You!

Applications are now open for our Choose Tap sponsorship program, where local schools, clubs and community organisations within City West Water’s service area can apply for Choose Tap drink bottles or a Choose Tap drinking water refill station.

Major Works to Begin on Spencer Street Sewer Upgrade to Support City's Growth

As part of City West Water’s program to ensure reliable essential services to Melbourne’s CBD, major works for the Spencer Street Sewer Upgrade are set to commence on 9 November 2017.

Launch of New Health and Safety Policy

To celebrate Health and Safety month, City West Water has recently published its new Health and Safety Policy and internal Annual Health and Safety Plan 2017-18 which reflects and builds upon the organisation’s aspiration to become an industry leader in safety culture.

City West Water Recognised for Supporting Exceptional Female Leadership

City West Water’s People and Capability General Manager, Louise Meadows, has been announced as one of the top 50 women in the Victorian Public Sector.

Contract Announced for Spencer Street Sewer Upgrade

City West Water has announced the contract for construction of the Spencer Street Sewer Upgrade.

Is Your Detergent a Top Performer?

City West Water, Yarra Valley Water, South East Water and Melbourne Water have partnered with CHOICE to run a study of Australia’s top performing laundry detergents.

Your Money, Your Say – Delivering The Services Our Customers Value

The Customer Outcomes Proposal is now available online for feedback and is one of the final steps in the 2018 Price Submission engagement process.

Trees for Schools Project Planted

Footscray North Primary School is going green with 50 trees being planted as part of the Trees for Schools project.

Footscray Bulldogs Add a Touch of Green for Greening the West

The Footscray Bulldogs will add a touch of green to their red, white and blue in Round 14, in a show of support for the ‘Greening the West’ initiative.

Launch Of Innovate Reconciliation Action Plan

City West Water has launched its Innovate Reconciliation Action Plan (RAP) 2017-19 at the Koorie Heritage Trust Cultural Centre at Federation Square.

Media Release: Plans for Melbourne’s Future Water Management released

Want to see what Melbourne’s water future looks like?

New Water Main For Rushall Reserve

City West Water will be replacing 250m of an aging water main across Rushall Reserve, from Holden Street to Rushall Crescent, Fitzroy.

Media Release: Report water faults in under 30 seconds

City West Water has signed up to Snap Send Solve, a free app that enables users to report issues using their smart phone or tablet.

City West Water launches mobile responsive website

City West Water has launched its new, mobile responsive website, allowing customers to easily access information and services on the move, via their smart phone or tablet.

Celebrating Cultural Diversity Week with A Day at the Zoo

Over 1,000 people from culturally and linguistically diverse backgrounds have joined City West Water for the annual Day at the Zoo event.

Media Release: City West Water sets diversity and inclusiveness in sights

Western Bulldogs AFLW player Lauren Spark helped City West Water launch its new Diversity and Inclusion Strategy today which will see the organisation develop a more diverse workplace that better reflects the community it serves.