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City West Water

City West Water a trailblazer for supporting financial inclusion

City West Water has been recognised as one of 30 trailblazers in establishing a Financial Inclusion Action Plan (FIAP).

City West Water has joined a growing number of Australia’s leading companies and not-for-profits to join forces to better support the 2.4 million people who are experiencing severe financial vulnerability.

The Financial Inclusion Action Plan (FIAP) outlines the measures City West Water is taking to strengthen financial inclusion and resilience for our customers and our employees experiencing exclusion and hardship.

City West Water Managing Director David Ryan said City West Water was proud to be acknowledged as trailblazer by the FIAP partnership group, which includes the Federal Government’s Department of Social Services, Good Shepherd Microfinance, the Centre for Social Impact and Ernst and Young.

“Financial inclusion and financial resilience is important to us in enabling our businesss to consistently deliver the highest quality service and put customer value at the centre of all we do,” Mr Ryan said.

“Having a FIAP will allow us to better support our customers, employees and the broader community to establish financial security and realise their financial goals.”

“It also strengthens our current partnerships with financial councillors, community legal centres, family violence support workers, settlement services and contractors within our service area and beyond. It reinforces our commitment to supporting our people who may be impacted or need help to support those who are.”

To view the FIAP, visit