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City West Water

Media Release: Report water faults in under 30 seconds

City West Water has signed up to Snap Send Solve, a free app that enables users to report issues using their smart phone or tablet.

The app allows City West Water customers to report water faults in the public domain, including bursts, leaks, water quality issues, sewer blockages and spills with the ‘snap’ of their camera and the touch of a button.

Users can provide detail of the issue and upload photos of the incident directly from their device. They also have the option to tag their report using the device’s GPS location to enable an accurate report.

All reports sent from the app connect to the users’ email address, allowing City West Water to liaise directly with the reporter to solve the problem.

City West Water’s Customers, Community and Environment Manager, Cameron FitzGerald said Snap Send Solve would provide customers with the opportunity to engage and be instrumental improving our infrastructure.

“Customer value is at the heart of all we do, and an application such as Snap Send Solve will empower our customers to make a positive impact on our service provision.

“As all reports are sent from the app using an email address, City West Water will be able to communicate directly with the customer to fix the issue and keep them up to date.

“Customer reports will greatly assist repair and maintenance crews in determining the resources and response required to address the issue. This has the potential to greatly reduce the amount of time an asset, like a water main, is off line.”

To access Snap Send Solve on your device, simply download the app from the app store on your smart phone or tablet.

To start a new report:

  • Upload or take a photo of the incident
  • Enter your location (optional)
  • Select the incident type
  • Provide notes on the incident (optional)
  • Select the most appropriate authority to send your report to via a drop-down menu.

About Snap Send Solve

Snap Send Solve is the free app that allows users to easily report feedback to relevant authorities in Australia and New Zealand. Having over 60 thousand users Australia wide, the app is revolutionizing the way customers engage with their local authorities and address service issues and incidents.

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Contact Fiona Garlick 0466 613 109 for further information.