Property information statements

To request an Information Statement using the online form, you first need create an account. Call us on 131 691 and we'll set up your access to the form. Once access has been set up you can use the form at any time.

Information Statements are valid for 3 months from date of issue. After the expiry date, a statement update can't be generated, you will have to request (and pay for) a new statement to be issued.

We encourage you to request a statement update closer to the settlement date, as this will allow any new charges or payments to be included in your update.

You can request a statement update up to 30 days in advance of property settlement. However, in the lead up to the end of the financial year, updates past the 30th of June cannot be generated by City West Water. For example, if you order a statement in June, but the settlement date is in July, you will have to wait until after July 1 to request a statement update.

If you need assistance or have any questions about your statement please email the info statements team or call 131 691.

If you need assistance in regards to your adjustments, please note that City West Water is unable to provide legal advice with this.

The figures provided in an updated Information Statement are accurate as at the time the request is made. However, please be advised usage will be estimated as of the last date of the meter read.

Requesting your update as close to the settlement date as possible will allow for the most up-to-date figures/values possible.

Before the settlement date, please ensure the vendor does the following:

• makes no further payments before settlement (as this will affect figures)
• ensures they have cancelled any recurring payments or direct debits on this account also.

A standard statement can arrive within 5 business days and a priority statement can arrive within 1 business day. If you have applied for a standard statement, but need an application urgently, please call 131 691 with your credit card details and receipt number ready to upgrade to a priority statement.

Please note, in some cases, there may be delays in issuing your statement that are beyond our control. For example, waiting for information from other third parties.