Moving in or out

Good news, as a tenant moving into a property, you’re not required to do anything. If you are moving into a newly leased property (residential or business), it is the responsibility of your landlord, real estate agent or other authorised agent to set-up a new account for you under the Water Act 1989.

If you have purchased a new property in our service area, congratulations! As a result of the Notice of Acquisition documentation we receive from your solicitor/conveyancer, your account will automatically be opened (for new customers) or modified (for existing customers). You’re not required to do anything.

If you are the property owner and landlord moving new tenants in, complete the Change of tenancy form. Choose:

1. I want to Move in
2. I am an Owner
3. Tick I am the owner of the property providing tenants details
4. Follow the prompts

Please note:

Then, you can move in your new tenants. Under the Water Act 1989 landlords, real estate agents or other authorised agents are responsible for creating new accounts for tenants so, you will need to complete a Change of tenancy form.

Please inform us of your move out date a maximum of 30 Days in advance and at least a minimum of 2 days before your move out date. This ensures we arrange for a final water meter read on the day you exit to ensure you are not charged for any water usage after you have left the property.

Please note:

• Meters are read Monday to Friday between 7am and 5pm. Please allow enough time for us to visit the property to conduct a meter read.
• If you are moving to a different property in our service area, and you have a Concession applied on your account, this concession won’t carry over to your new address. You will need to apply the concession again on your new account.
• If your tenants are a concession card holder, they may be eligible to apply for a concession on their water bill, however, they will need to authorise this themselves. Inform your tenants to visit our Apply for a concession page for more information.

Under the Water Act 1989 landlords, real estate agents or other authorised agents are responsible for letting us know that a new tenant is moving in.

You can move in your new tenants by completing a Change of Tenancy form.
Choose:

• I want to ‘Move in’
• I am a ‘Real Estate Agent’
• Tick – ‘I am the owner’s authorised agent. I am providing the tenant details on the owner’s behalf in accordance with the Water Act 1989.’
• Follow the form prompts

Please note:

If the tenant is a concession card holder, they may be eligible to apply for a concession on their water bill, however, they will need to authorise this themselves. Inform your tenants to apply using our Apply for a concession page.

• Water meters are read Monday to Friday between 7am until 5pm. Please allow enough time for us to visit the property to conduct a meter read to ensure the bill is accurate.
• The move in date can't be in the past as per section 273A of the Water Act 1989.
• If the water meter is accessible to us, we will be able to provide an accurate bill.

Before moving out of a rental property (residential or business), as a tenant, you must close your own account.

Please inform us of your move out date a maximum of 30 Days in advance and at least a minimum of 2 days before your move out date. This ensures we arrange for a final water meter read on the day you exit to ensure you are not charged for any water usage after you have left the property.

To close your account, complete a Change of tenancy form. Choose:

• I want to ‘Move out’
• I am a ‘Tenant’
• Tick – ‘I am the tenant of the property providing my details’
• Follow the form prompts

• Meters are read Monday to Friday between 7am and 5pm. Please allow enough time for us to visit the property to conduct a meter read.
• If you have registered a concession card with us, this does not automatically renew upon your re-location (if you’re moving to a new property in our service area). To apply a concession in your new property visit our Apply for a concession page.

If you have sold your property, congratulations! The Notice of Sale documents from your buyer will be submitted to us by their conveyancer. When we receive this information, your account will be closed as theirs is created.

Please ensure you update your preferred bill delivery (via email or post) to receive your final bill. Eligible residential customers can update their preferred bill delivery in the following ways:

As the property owner moving new tenants into the property you still have bill obligations for the properties network and other authorities’ charges. Please ensure you update your preferred bill delivery (via email or post) to continue to receive future bills for the property. Eligible residential customers can update their preferred bill delivery in the following ways:

Then, you can move in your new tenants. Under the Water Act 1989 landlords, real estate agents or other authorised agents are responsible for creating new accounts for tenants so, you will need to complete a Change of tenancy form. Choose:

• I want to ‘Move in’
• I am a ‘Owner’
• Tick – ‘I am the owner of the property providing the tenant’s details’
• Follow the form prompts

Please inform us of your move out date a maximum of 30 Days in advance and at least a minimum of 2 days before your move out date. This ensures we arrange for a final water meter read on the day you exit to ensure you are not charged for any water usage after you have left the property.

Please note:

• Meters are read Monday to Friday between 7am and 5pm. Please allow enough time for us to visit the property to conduct a meter read.
• If you are moving to a different property in our service area, and you have a Concession applied on your account, this concession won’t carry over to your new address. You will need to apply the concession again on your new account.
• If your tenants are a concession card holder, they may be eligible to apply for a concession on their water bill, however, they will need to authorise this themselves. Inform your tenants to apply using our Apply for a concession page.

As the property owner moving new tenants into the property you still have bill obligations for the properties network and other authorities’ charges. Please ensure you update your preferred bill delivery (via email or post) to continue to receive future bills for the property. Eligible residential customers can update their preferred bill delivery in the following ways:

Your authorised agent will need written approval form you to be your property representative so ensure you supply that to them. Under the Water Act 1989 landlords, real estate agents or other authorised agents are responsible for creating new accounts for tenants so, the agent or authorised person you engage to manage your property will be responsible for creating the new tenants water account.

Please note:

• If you are moving to a different property in our service area, and you have a Concession applied on your account, this concession won’t carry over to your new address. To apply a concession in your new property visit our Apply for a concession page.