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City West Water

Tenancy moving in/out

Are you moving in or out of a rental property? Find out what you need to do.

Two women unpacking moving boxes.

Tenancy Moving In

Under the Water Act 1989, landlords, real estate agents or other authorised agents are responsible for letting us know that a tenant is moving in.

Please complete a Change of Tenancy form and email it to revenue@citywestwater.com.au.

Please note:

  • Water meters are read Monday to Friday between 8:30am and 5pm. Please allow enough time for us to visit the property to conduct a meter read to ensure the bill is accurate
  • The move in date can't be in the past as per section 273A of the Water Act 1989
  • If your water meter is accessible to us, we will be able to provide an accurate bill Please refer to our Customer Charter for more information.

Tenancy Moving Out

Tenants or their authorised agents are responsible for letting us know that a tenant is moving out.

Please complete a Disconnecting Your Water Service form and email it to revenue@citywestwater.com.au.

Please note:

  • Meters are read Monday to Friday between 8:30am and 5pm. Please allow enough time for us to visit the property to conduct a meter read.
  • Please complete the form two business days before the move out date to ensure that an accurate meter reading can be taken
  • If you have registered a concession card with us, this does not automatically renew upon your re-location. Apply for a concession

Tenancy Move In/Out

Under the Water Act 1989, only landlords, real estate agents or other authorised agents are responsible for letting us know that a tenant is moving in.

When you rent a property with a separate water meter, you are responsible for paying the water usage and sewage disposal charges.

These are the common charges for the water that you use while living at the property.

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