Change of tenants
Are you moving in or out of a rental property? Find out what you need to do.
If you are a tenant moving out of your rental property you need to let us know that you are moving. Simply complete a Disconnecting Your Water Service form and email it to firstname.lastname@example.org.
To ensure you are only charged for the water you use while at the property, contact us at least two days before your move to make sure that an accurate meter reading can be taken.
Please note that meters are only read Monday to Friday and you must allow enough time for us to visit the property to conduct the read.
You can provide us with your forwarding address and arrange for a new connection if you are moving to a new property within our area by calling us on 131 691. Don't forget to cancel any direct debits you have set up before you move out.