Change of tenancy

Moving in or out? Please let us know!

Two women unpacking moving boxes.

Tenancy Moving In

Under the Water Act 1989, landlords, real estate agents or other authorised agents are responsible for letting us know that a tenant is moving in.

Please note:

Water meters are read Monday to Friday between 7am until 5pm. Please allow enough time for us to visit the property to conduct a meter read to ensure the bill is accurate
The move in date can't be in the past as per section 273A of the Water Act 1989
If your water meter is accessible to us, we will be able to provide an accurate bill Please refer to our Customer Charter for more information.

Tenancy Moving Out

Tenants or their authorised agents are responsible for letting us know that a tenant is moving out.

Please note:

Meters are read Monday to Friday between 7am and 5pm. Please allow enough time for us to visit the property to conduct a meter read.
Please complete the form two business days before the move out date to ensure that an accurate meter reading can be taken
If you have registered a concession card with us, this does not automatically renew upon your re-location. Apply for a concession

Request a change of tenancy today

Tenancy Move In/Out

I’m a tenant, can I complete the move in form?

Under the Water Act 1989, only landlords, real estate agents or other authorised agents are responsible for letting us know that a tenant is moving in.

As a tenant what charges am I responsible for?

When you rent a property with a separate water meter, you are responsible for paying the water usage and sewage disposal charges.

These are the common charges for the water that you use while living at the property.

I’m a concession card holder - how do I update these details?

You can update your details through Centrelink. For more information see the Centrelink online accounts page.