1. Check our Outage Map
Before you report a fault, first check our Outage Map to see if the fault has already been reported.
2. When and how to report a fault
If the fault is not on our Outage Map, please report it in either of the following ways:
Emergencies
Report emergencies by phone. When is it an emergency?
- Is water gushing down the street or from a hydrant?
- Have you lost water supply? (ie no water flowing at all, and your address is not on the outage map and/or you’ve received no notifications)
- Are all of your fixtures (sinks, toilets etc) blocked up?
If you answered yes to any of the above, call 13 44 99 (24/7).
All other faults
Please report all non-emergency faults using the form below.
Alternatively, you can use the Snap Send Solve app to report a fault.
