Report a fault

1. Check our Outage Map

Before you report a fault, first check our Outage Map to see if the fault has already been reported.

2. When and how to report a fault

If the fault is not on our Outage Map, please report it in either of the following ways:


Report emergencies by phone. When is it an emergency?

  • Is water gushing down the street or from a hydrant?
  • Have you lost water supply? (ie no water flowing at all, and your address is not on the outage map and/or you’ve received no notifications)
  • Are all of your fixtures (sinks, toilets etc) blocked up?

If you answered yes to any of the above, call 13 44 99 (24/7).

All other faults

Please report all non-emergency faults using the form below.
Alternatively, you can use the Snap Send Solve app to report a fault.

Report a fault online form

We respond to all reported faults within 2 business days.

Fault location
Do you know the exact address of the fault or issue?

Fault photo

A photo of the fault or issue helps us to understand the problem quickly, reducing the need to contact you for more information.

Are you able to attach a photo?
Upload image less than 20MB and with jpg, jpeg, gif, png or heic extension

Your details

Looking for more information about faults and outages?

Discover FAQs with important information about unplanned and planned works, faults and outages. Also explore how to use our Outage Map to track the progress of fault repairs and outages to help you stay informed.

Visit faults & outages page
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