Skip to the main content

City West Water

Help and support

Need our help or support? Use the following menu to lodge an enquiry, search for common questions, understand water quality and so much more.

Tips

Customer care

We understand that customers sometimes need help through the tough times.

Find out more

Contact us

Got a query? Visit contact us and log your query or report a fault or emergency.

Find out more

Enquiries and complaints

We work to resolve all enquiries, complaints and other matters as fast and positively as possible.

Find out more

Water quality

We work hard to provide the best quality water to our customers.

Find out more

FAQ knowledge base

Visit our FAQ knowledge base to find answers to all of your common questions.

Find out more

Customers with special needs

Are you a customer with special needs? Let us know.

Find out more

Faults and disruptions

Report a fault or disruption to your water service.

Find out more