Help and support

Need our help or support? Use the following menu to lodge an enquiry, search for common questions, understand water quality and so much more.


Contact us

Got a query? Visit contact us and log your query or report a fault or emergency.

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Enquiries and complaints

We work to resolve all enquiries, complaints and other matters as fast and positively as possible.

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Faults and disruptions

We proactively manage the water and sewer infrastructure that services Melbourne CBD and inner and western suburbs.

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Safe, high quality drinking water

City West Water provides some of the world’s best quality water to our customers throughout Melbourne’s CBD and inner and western suburbs.

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FAQ Knowledge Base

Visit our FAQ knowledge base to find answers to all of your common questions.

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Sewer blockages

Experiencing sewer blockages? Discover information about blockages and boundaries of responsibilities.

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Customers with special needs

Are you a customer with special needs? Let us know.

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Scam warnings for City West Water customers

Keep an eye out for fraudulent attempts at impersonating our communications.

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