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Contact us
Got a query? Visit contact us and log your query or report a fault or emergency.
Find out moreWater and sewer renewals
We’re constantly improving how we provide water and sewerage services to your property, by consistently renewing and upgrading our water and sewerage mains.
Find out moreFaults and outages
We proactively manage the water and sewer infrastructure that services Melbourne CBD and inner and western suburbs.
Find out moreReport a fault
Before you report a fault, first check our Outage Map to see if the fault has already been reported.
Find out moreSewer blockages
Experiencing sewer blockages? Discover information about blockages and boundaries of responsibilities.
Find out moreFAQ Knowledge Base
Visit our FAQ knowledge base to find answers to all of your common questions.
Find out moreSafe, high quality drinking water
We provide some of the world’s best quality water to our customers. Our drinking water is clean and safe. It also meets the standards in:
Find out moreComplaints
We work to resolve all enquiries, complaints and other matters as fast and positively as possible.
Find out moreCustomers with special needs
Are you a customer with special needs? Let us know.
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