Help and faults

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Contact us

Got a query? Visit contact us and log your query or report a fault or emergency.

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Water and sewer renewals

We’re constantly improving how we provide water and sewerage services to your property, by consistently renewing and upgrading our water and sewerage mains.  

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Faults and outages

We proactively manage the water and sewer infrastructure that services Melbourne CBD and inner and western suburbs.

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Report a fault

Before you report a fault, first check our Outage Map to see if the fault has already been reported.

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Sewer blockages

Experiencing sewer blockages? Discover information about blockages and boundaries of responsibilities.

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FAQ Knowledge Base

Visit our FAQ knowledge base to find answers to all of your common questions.

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Safe, high quality drinking water

We provide some of the world’s best quality water to our customers. Our drinking water is clean and safe. It also meets the standards in:

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Complaints

We work to resolve all enquiries, complaints and other matters as fast and positively as possible.

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Customers with special needs

Are you a customer with special needs? Let us know.

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