Need our help or support? Use the following menu to lodge an enquiry, search for common questions, understand water quality and so much more.
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Contact us
Got a query? Visit contact us and log your query or report a fault or emergency.
Find out moreReport a fault
Our report a fault service is open 24 hours a day. If you wish to report an urgent fault, please call us on 132 642.
Find out moreEnquiries and complaints
We work to resolve all enquiries, complaints and other matters as fast and positively as possible.
Find out moreFaults and outages
We proactively manage the water and sewer infrastructure that services Melbourne CBD and inner and western suburbs.
Find out moreSafe, high quality drinking water
City West Water provides some of the world’s best quality water to our customers throughout Melbourne’s CBD and inner and western suburbs.
Find out moreFAQ Knowledge Base
Visit our FAQ knowledge base to find answers to all of your common questions.
Find out moreSewer blockages
Experiencing sewer blockages? Discover information about blockages and boundaries of responsibilities.
Find out moreCustomers with special needs
Are you a customer with special needs? Let us know.
Find out moreScam warnings for City West Water customers
Keep an eye out for fraudulent attempts at impersonating our communications.
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