Need our help or support? Use the following menu to lodge an enquiry, search for common questions, understand water quality and so much more.
Tips
Safe, high quality drinking water
City West Water provides some of the world’s best quality water to our customers throughout Melbourne’s CBD and inner and western suburbs.
Find out moreFaults and disruptions
We proactively manage the water and sewer infrastructure that services Melbourne CBD and inner and western suburbs.
Find out moreEnquiries and complaints
We work to resolve all enquiries, complaints and other matters as fast and positively as possible.
Find out moreCustomers with special needs
Are you a customer with special needs? Let us know.
Find out moreFAQ knowledge base
Visit our FAQ knowledge base to find answers to all of your common questions.
Find out moreContact us
Got a query? Visit contact us and log your query or report a fault or emergency.
Find out moreCustomer care
We understand that customers sometimes need help through the tough times.
Find out more