eBilling - City West Water

Thank you for registering for City West Water’s eBilling service

There doesn’t seem to be a match with the details you have entered and our records. Let’s fix this! Please contact us on 131 691 between 8.30am – 5pm Monday to Friday or complete our Contact us form

Thank you for registering for City West Water’s eBilling service

You will receive an email confirmation link shortly. You must select the link in the confirmation email to complete your request. If you haven't received the email in the next 15 minutes, please contact us on 131 691 between 8.30am and 5pm, Monday to Friday, for assistance. Please note: the link in the email will expire in 24 hours.

Register for eBilling

Register for ebilling now to receive your quarterly statement via email.

There's many benefits to signing up and here's five great reasons to make the switch.

  • eBills are securely delivered straight to your inbox
  • Access your water account statements conveniently from your phone, tablet, pc or desktop
  • Retrieve bills fast from your email account whenever you need
  • Reduce time spent storing statements or searching for mislaid bills
  • Lessen paper clutter around your home which is good news for you and the environment

And if you register by 31 January 2018, you'll have 12 chances to WIN $1000 credit on your water account.

Business customers, we apologise in advance, please call 131 691 and we’ll process your registration swiftly over the phone.

Still have questions? Visit our FAQ page or view our eBilling Competition T & C's.

Ready to sign up?

*Tip Keep your current City West Water bill handy as we'll need your essentials to join eg; account number, name, address, etc.



Sorry, we are unable to identify you based on the information you provided. Please review your information and try again.
For assistance, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Sorry, an unknown error has occurred. Please try again. If you continue to have difficulties, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

The account number provided is already registered for eBilling. For enquiries regarding this account, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Please refresh your browser window and fill in the re-captcha field. For assistance, please contact us on 131 691 between 8.30am and 5pm, Monday to Friday.

If you are already registered, you can update your email. For assistance, please contact us on 131 691 between 8.30am - 5.00pm, Monday to Friday, or email us.

Update your email - City West Water

Thank you for your request to update your email

You will receive an email confirmation link shortly. You must select the link in the confirmation email to complete your request. If you haven't received the email in the next 15 minutes, please contact us on 131 691 between 8.30am and 5pm, Monday to Friday, for assistance. Please note: the link in the email will expire in 24 hours.

Thank you for your request to update your email

There doesn’t seem to be a match with the details you have entered and our records. Let’s fix this! Please contact us on 131 691 between 8.30am – 5pm Monday to Friday or complete our Contact us form

Update your email

Complete the form to update your details for City West Water’s eBilling service.

To receive bills in your email, complete register for eBilling request.

Please provide your new email. We will send all future bills to this email.



Sorry, we are unable to identify you based on the information you provided. Please review your information and try again.
For assistance, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Sorry, an unknown error has occurred. Please try again. If you continue to have difficulties, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Sorry, you have not registered for eBilling. Please complete the eBilling request. For assistance, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Please refresh your browser window and fill in the re-captcha field. For assistance, please contact us on 131 691 between 8.30am and 5pm, Monday to Friday.

Switch to Paper Bills - City West Water