eBilling - City West Water

Thank you for registering for City West Water’s eBilling service

There doesn’t seem to be a match with the details you have entered and our records. Let’s fix this! Please contact us on 131 691 between 8.30am – 5pm Monday to Friday or complete our Contact us form

Thank you for registering for City West Water’s eBilling service

You will receive an email confirmation link shortly. You must select the link in the confirmation email to complete your request. If you haven't received the email in the next 15 minutes, please contact us on 131 691 between 8.30am and 5pm, Monday to Friday, for assistance. Please note: the link in the email will expire in 24 hours.

Register for eBilling

You can now register to receive your City West Water bills via email. Go paper free and reduce paper clutter with the convenience of quarterly bills delivered straight to your inbox.

Please note the web form below is for residential customers only. If you have a business account with City West Water, then please register by calling us on 131 691.

Some of the things you need to know:

  • Your eBill will include a summary of your bill and a link to download a PDF of your bill in detail
  • If we are unable to deliver your eBill or it does not get through to your nominated email account, we will post you a paper bill.
  • If you have more than one property with us, you will be automatically registered to receive individual email bills for each of your properties.
  • Visit eBilling explained for more information.

Sign up now. Make sure you have a City West Water bill handy, as we will require you to enter your Account number.



Sorry, we are unable to identify you based on the information you provided. Please review your information and try again.
For assistance, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Sorry, an unknown error has occurred. Please try again. If you continue to have difficulties, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

The account number provided is already registered for eBilling. For enquiries regarding this account, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Please refresh your browser window and fill in the re-captcha field. For assistance, please contact us on 131 691 between 8.30am and 5pm, Monday to Friday.

If you are already registered, you can update your email. For assistance, please contact us on 131 691 between 8.30am - 5.00pm, Monday to Friday, or email us.

Update your email - City West Water

Thank you for your request to update your email

You will receive an email confirmation link shortly. You must select the link in the confirmation email to complete your request. If you haven't received the email in the next 15 minutes, please contact us on 131 691 between 8.30am and 5pm, Monday to Friday, for assistance. Please note: the link in the email will expire in 24 hours.

Thank you for your request to update your email

There doesn’t seem to be a match with the details you have entered and our records. Let’s fix this! Please contact us on 131 691 between 8.30am – 5pm Monday to Friday or complete our Contact us form

Update your email

Complete the form to update your details for City West Water’s eBilling service.

To receive bills in your email, complete register for eBilling request.

Please provide your new email. We will send all future bills to this email.



Sorry, we are unable to identify you based on the information you provided. Please review your information and try again.
For assistance, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Sorry, an unknown error has occurred. Please try again. If you continue to have difficulties, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Sorry, you have not registered for eBilling. Please complete the eBilling request. For assistance, please contact us on 131 691 between 8.30am and 5.00pm, Monday to Friday.

Please refresh your browser window and fill in the re-captcha field. For assistance, please contact us on 131 691 between 8.30am and 5pm, Monday to Friday.

Switch to Paper Bills - City West Water