Contact us

Faults and emergencies

24 hours, 7 days

General enquiries

Contact us online using our contact form.

Account enquiries

8:30am - 5:00pm, Monday to Friday

Calling from interstate or overseas: +61 (03) 9313 8422

Translation and Interpretation Service: (03) 9313 8989

Other enquiries

Water connections and technical enquiries: 1300 299 228

Translation and Interpretation Service

We provide a free translation and interpretation service for non-English speaking customers over the phone. Call 03 9313 8989, mention your preferred language and be connected to an interpreter. For hearing impaired customers we offer the National Relay Service on 133 677.

  • Just call 9313 8989 and speak to us in your language
  • 使用你自己的語言跟我們交談: 9313 8989
  • 使用中文与我们通话:9313 8989
  • با ما با زبان خودتان صحبت کنید: 93138989
  • Nói chuyện với chúng tôi bằng ngôn ngữ của mình: 9313 8989

Postal Address

Greater Western Water
Locked Bag 350
Sunshine, Victoria 3020.

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