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City West Water

Contact us

Please contact us using the telephone numbers, addresses or online form.

To report a fault or emergency, water or sewerage emergencies, or enquire about water quality, call 132 642 or let us know by email.

Enquiry form

If your enquiry is urgent, call our Contact Centre on 131 691. All other enquiries will responded to within 10 business days.

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Phone numbers

  • Faults and Emergencies 132 642
  • General, Account and Water Restrictions Enquiries 131 691
  • Interstate Customer Enquiries and Payments 03 9313 8422
  • Card Payments and Account Balances 131 971
  • International Customer Enquiries and Payments +61 3 9313 8422
  • Translation and Interpretation Service 03 9313 8989
  • Fax 03 9313 8417

Translation and Interpretation Service

We provide a free translation and interpretation service for non-English speaking customers over the phone. Call 03 9313 8989, mention your preferred language and be connected to an interpreter.

  • Just call 9313 8989 and speak to us in your language
  • 使用你自己的語言跟我們交談: 9313 8989
  • 使用中文与我们通话:9313 8989
  • با ما با زبان خودتان صحبت کنید: 93138989
  • Nói chuyện với chúng tôi bằng ngôn ngữ của mình: 9313 8989

Postal Address

Locked Bag 350
Sunshine, Victoria 3020.

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