Contact Us

Please contact us using the telephone numbers, addresses or online form. For water or sewerage emergencies please call 132 642.


Faults and Emergencies 132 642
General, Account and Water Restrictions Enquiries 131 691
Interstate Customer Enquiries and Payments 03 9313 8422
Card Payments and Account Balances 131 971
International Customer Enquiries and Payments +61 3 9313 8422
Translation and Interpretation Service 03 9313 8989
Fax 03 9313 8417

Report a Fault

To report a fault or emergency, or enquire about water quality, please email us at: or call 132 642.

Translation and Interpretation Service

City West Water provides a free translation and interpretation service for non-English speaking customers over the phone. Customers can call 03 9313 8989, mention their preferred language and be connected to an interpreter.

Just call 9313 8989 and speak to us in your language

使用你自己的語言跟我們交談: 9313 8989

使用中文与我们通话:9313 8989

با ما با زبان خودتان صحبت کنید: 93138989

Nói chuyện với chúng tôi bằng ngôn ngữ của mình: 9313 8989

Postal Address

Locked Bag 350
Sunshine, Victoria 3020.

Enquiry Form

Please note that we will respond to your enquiry within 10 business days. If your enquiry is urgent, please call our Contact Centre on 131 691.

  1. * denotes required fields