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City West Water

Contact us

Please contact us using the telephone numbers, addresses or online form.

To report a fault or emergency, water or sewerage emergencies, or enquire about water quality, call 132 642 or let us know by email. Our report a fault service is open 24 hours a day.

Enquiry form

If your enquiry is urgent, call our Contact Centre on 131 691. We are available to take your calls Monday to Friday, 830am- 5pm. All other enquiries will responded to within 10 business days.

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Phone numbers

  • Faults and Emergencies 132 642
  • General, Account and Water Restrictions Enquiries 131 691
  • Interstate Customer Enquiries and Payments 03 9313 8422
  • Card Payments and Account Balances 131 971
  • International Customer Enquiries and Payments +61 3 9313 8422
  • Translation and Interpretation Service 03 9313 8989
  • Fax 03 9313 8417

Translation and Interpretation Service

We provide a free translation and interpretation service for non-English speaking customers over the phone. Call 03 9313 8989, mention your preferred language and be connected to an interpreter.

  • Just call 9313 8989 and speak to us in your language
  • 使用你自己的語言跟我們交談: 9313 8989
  • 使用中文与我们通话:9313 8989
  • با ما با زبان خودتان صحبت کنید: 93138989
  • Nói chuyện với chúng tôi bằng ngôn ngữ của mình: 9313 8989

Postal Address

Locked Bag 350
Sunshine, Victoria 3020.

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