You can contact us in the following ways:
Report a fault
To report a fault, leaks or bursts, or water quality issues, please use the Report a fault form.
Alternatively, you can call 13 44 99. Our report a fault service is open 24 hours a day, 7 days a week.
Online
Contact us online using our Contact form.
Phone enquiries
- Faults and Emergencies 13 44 99
- General customer service enquiries, eg: Billing and Account 13 44 99
- Water Connections and Technical Enquiries 1300 299 228
- Interstate Customer Enquiries and Payments 03 9313 8422
- International Customer Enquiries and Payments +61 3 9313 8422
- Translation and Interpretation Service 03 9313 8989
