Contact us

You can contact us in the following ways:

Report a fault

To report a fault, leaks or bursts, or water quality issues, please use the Report a fault form

Alternatively, you can call 13 44 99. Our report a fault service is open 24 hours a day, 7 days a week.

Online

Contact us online using our Contact form.

Phone enquiries

  • Faults and Emergencies 13 44 99
  • General customer service enquiries, eg: Billing and Account 13 44 99 
  • Water Connections and Technical Enquiries 1300 299 228
  • Interstate Customer Enquiries and Payments 03 9313 8422
  • International Customer Enquiries and Payments +61 3 9313 8422
  • Translation and Interpretation Service 03 9313 8989

Translation and Interpretation Service

We provide a free translation and interpretation service for non-English speaking customers over the phone. Call 03 9313 8989, mention your preferred language and be connected to an interpreter. For hearing impaired customers we offer the National Relay Service on 133 677.

  • Just call 9313 8989 and speak to us in your language
  • 使用你自己的語言跟我們交談: 9313 8989
  • 使用中文与我们通话:9313 8989
  • با ما با زبان خودتان صحبت کنید: 93138989
  • Nói chuyện với chúng tôi bằng ngôn ngữ của mình: 9313 8989

Postal Address

Greater Western Water
Locked Bag 350
Sunshine, Victoria 3020.

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