Water carting

Discover the requirements to legally draw water from our hydrants and fireplugs.

With a valid permit authorised water carting businesses and emergency services can draw water from our hydrants and fireplugs.

Permits are issued on the condition that each operator is adequately trained and their vehicles incorporate the required backflow prevention measures.

All vehicles included in the permit must, at a minimum, annually undergo and pass a backflow audit.

In order to legally draw water from Greater Western Water hydrants and fireplugs, you must hold a valid permit and carry a hydrant user card. Permits must be visible on your authorised vehicle at all times.

Applying for a permit

If you would like to apply for a permit to access Greater Western Water hydrants, you must complete the following steps:

  1. Watch the following Hydrant Training with Greater Western Water video.
  2. Read the Hydrant information booklet.
  3. Complete the Hydrant Permit User Card questionnaire.
  4. Engage a licensed plumber who is accredited in backflow prevention to audit your truck/tanker.
  5. Check there is an appropriate backflow prevention device (air-gap or Reduced Pressure Zone Device RPZD) on your vehicle and have a licensed plumber complete a Backflow Inspection & Maintenance Report.
  6. Complete the Hydrant Permit and Agreement application.


Hydrant Training with Greater Western Water

View Transcript

City West Water Logo

Text on screen: Hydrant Training with City West Water

Text on screen: This training video has been filmed during a City West Water internal audit.

    "Speaker: Water carters provide an essential service for many customers who use water for dust suppression, irrigation, construction and domestic use."

Automatic compacter in construction zone.

    "Speaker: The following video covers training requirements for water carters who want to draw water from City West Water hydrants."

Text on screen: Permits and auditing your truck

    "Speaker: In order to legally draw water from City West Water hydrants and fireplugs, you are required to have a valid water carting permit."

Image of a permit on screen.

    "Speaker: Permits are issued on the condition that operators complete the online training and that vehicles incorporate appropriate backflow prevention measures."

    "Speaker: Your water carting vehicle will have already been audited by a licensed plumber accredited in backflow."

    "Speaker: The licensed plumber will have provided a test report and ensured that the truck has an approved backflow prevent device."

Text on screen: A reduced pressure zone device (RPZD) is required for vehicles without an air gap

    "Speaker: Your truck should now be approved to cart water to your customers."

    "Speaker: To receive a water carter's permit you will need to watch this training video and answer several questions from our website at the end of the presentation."

    "Speaker: Instructions for sending your answers and your backflow certificate to us can be found on the website."

Text on screen: Operating a hydrant

Text on screen: 1. Valid permit

    "Speaker: The first thing to remember when water carting is that the community is ever vigilant. They will often report someone using a hydrant to draw water if they think that it could be illegal."

    "Speaker: City West Water also receives calls from the public about damaged hydrants, trucks parked dangerously when collecting water or suspicious activity."

Text on screen: Always carry your hydrant card and log book

    "Speaker: That's why it is important to always carry a valid permit. That way City West Water can easily confirm if you are an approved water carter."

Text on screen: For EasyFill system users a logbook may not be required

    "Speaker: We also conduct spot audit checks, so keep your log book and hydrant card in your vehicle at all times."

Text on screen: Operating a hydrant

Text on screen: 2. Pick your hydrant

    "Speaker: There are several types of hydrants in use in City West Water's area of operation."

    "Speaker: All hydrants in City West Water's service area are marked with blue cats eyes on the road for easy identification. However, it is important to know which hydrants you can and can't draw water from."

    "Speaker: L-Type hydrants are one of the most common hydrants in our service area that you will draw water from."

    "Speaker: This is a L-Type hydrant once the cover is removed."

    "Speaker: The other common hydrant that can be used to draw water is the below ground hydrant."

    "Speaker: The below ground hydrant typically has a black and white plastic or cast iron cover."

    "Speaker: The two hydrants that you cannot draw water from are the pillar-ball hydrant and the L-Type hydrant with a black cover. These are connected to distribution water mains and can't be used."

Text on screen: Is it safe to access?

    "Speaker: A safety vest is important so you remain highly visible to passing traffic."

Text on screen: Important - Water carters should observe local traffic laws

    "Speaker: Always use safety and traffic management measures including traffic cones and signs."

    "Speaker: And remember, parking your truck safely in designated parking bays keeps you safe as well."

Text on screen: Operating a hydrant

Text on screen: 3. Use the correct equipment

    "Speaker: You will need a hydrant key and a hose with the correct nozzle to collect water from a hydrant."

Hydrant key and a hose held by the carter.

Text on screen: 4. Connecting and disconnecting

Text on screen: Operating a hydrant

    "Speaker: Drawing water from hydrants can significantly affect flows within local pipes. Turning the water on or off too quickly can result in a shock-wave, or water-hammer, running through pipes and causing damage to water mains."

    "Speaker: This may result in damage to the meter or flooding -- damage you may be responsible for."

Text on screen: Operating a hydrant

Text on screen: 4. Connecting and disconnecting -- connecting up

    "Speaker: Connect to the hydrant using the correct fittings and equipment, including the hydrant key."

The carter connects to the hydrant using the hydrant key.

    "Speaker: Slowly turn the water on in an anti-clockwise direction."

    "Speaker: Avoid spraying water over the road."

Text on screen: Operating a hydrant

Text on screen: 4. Connecting and disconnecting -- disconnecting

    "Speaker: Slowly turn the water off in a clockwise direction. This is absolutely essential to avoid the hydrant seizing."

    "Speaker: Disconnect the hydrant key from the hydrant and ensure the site is safe."

    "Speaker: Finally, replace the hydrant covers."

Text on screen: Operating a hydrant

Text on screen: 5. Contacting City West Water

    "Speaker: Hydrant and fire plug leaks are often caused by a number of factors beyond your control."

    "Speaker: For example, stones and grit in the fire plug, worn insertion rubbers or a damaged hydrant ball."

    "Speaker: If you experience any difficulties don't use excessive force to remove the connection."

    "Speaker: Avoid turning the water on and off quickly to disconnect."

    "Speaker: Call City West Water on 132 642 and City West Water staff will respond at no charge to assist. And please, don't walk away without reporting a fault."

Text on screen: Don't use excessive force. Don't turn on and off quickly. Call 132 642

    "Speaker: Water carters use City West Water's hydrants every day. By following our simple guidelines, you can deliver water to your customers safely and efficiently."

Text on screen: For more information visit citywestwater.com.au

Image on screen: City West Water logo.

End of transcript.

Permit application documents

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