Starting a new business is an exciting time. When you start a business within our service area there are a few things you need to be aware of before you begin trading.
Whether your business is food related or industrial or other, you may be creating some form of wastewater (or trade waste) that needs to be treated before it can be discharged to the sewer network.
Different types of businesses will have different trade waste responsibilities.
If your business prepares, produces or serves food you may be creating waste water that requires treatment by a grease trap. All food businesses need to hold a Trade Waste Consent with us. Visit our Food businesses page to find out more.
If your business undertakes industrial processes and generates waste water requiring discharge to sewer, you will need to hold a Trade Waste Agreement with us.
Visit our Industrial businesses page to find out more.
Other business types
Businesses who don’t fall into the ‘food’ or ‘industrial’ category, but the business discharges low volumes of low strength wastewater, similar to a normal residential household, are classified as ‘deemed customers’.
A deemed customer does not need to pay trade waste charges or hold a site-specific trade waste agreement. Instead you can find a letter of consent to discharge, which we suggest you download and keep for your records.
Other responsibilities and obligations
As a business owner you have other responsibilities and obligations when it comes to your water account.