Water metering and servicing guidelines

Download and view the water meter and servicing guidelines.

The water metering and service guidelines provide a detailed overview of the servicing conditions required by Victoria’s three water retailers for new developments, renovations and other existing water metering arrangements.

You will find a full list of guides to suite the requirements of your project listed as follows.

If you require further information, accessible versions of these documents or wish to provide feedback on the Water Metering and Servicing Guidelines, please email us or call 1300 299 228.

Main to meter installation process change 20mm Meter Assembly

As of 1 July 2017, Greater Western Water will engage their meter services contractor Mondo to install all main-to-meter connections for all sized drinking and recycled water services.

This includes:

  • Installation of the Greater Western Water approved meter(s).
  • The installation of the main to meter pipework, where required, (Greater Western Water asset) in the nature strip/roadway into the property boundary, inclusive
    of excavation and reinstatement.
  • Tapping of the Greater Western Water drinking/recycled water main(s).
  • Plugging of a redundant drinking/recycled water service.

Specific details and all applicable costs will be included on the plumbing application and/or the applicable development offer.

Greater Western Water believes this process improvement will standardise the installation of all related works as well as protect plumbers and community due to the ongoing changes and requirements associated with:

  • Traffic management laws.
  • Working on asbestos mains.
  • OHS requirements with excavation works.
  • Meeting relevant Australian and WSAA standards.
  • Water meter manufacturer installation requirements.

As a value-added service, we will also offer the customer the option to have the installation and testing of the required backflow device on the drinking water service (containment only) during the main to meter connection.

This would be at an additional cost to the described works above and there will be an option on the plumbing application for customers to select this option. The customer may still request their own plumber to install any required backflow device(s).

For any further enquiries please call the Technical Team on 1300 299 228 or email us.


Water metering and servicing guidelines

Please note: The following guidelines and documents apply to properties previously serviced by City West Water only. For properties previously serviced by Western Water, please refer to these metering and servicing guidelines

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