Important notification

Account for vision impaired

We are committed to providing easy billing options to our vision impaired customers.

City West Water has partnered with Vision Australia to offer alternatives to our standard accounts for customers who are blind or have low vision.

Braille summary of account

You can request a Braille summary of your bill which will be sent out with your standard quarterly account.

Enlarged customer account

Alternatively you can request an enlarged version of your bill instead of your standard quarterly account.

Woman looking at water bill.

Listen to following options for vision impaired accounts as text alternative

Vision impaired accounts audio (MP3)

How to request a accessible version of your account

To register your interest in receiving a Braille summary of your account, or an enlarged version, call 131 691 or email:

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