Request a payment extension

Do you need more time to pay your bill? Request a seven day extension.

We understand that sometimes life can get in the way of paying a bill, so we offer a seven day extension on current accounts.

To request an extension please complete the form below, including your account number which you will find on your most recent bill.

Please note: once you have completed this application your bill is due seven days from the day you submit this form. If you are experiencing financial hardship give us a call to discuss other extension options on 131 691.

Avoid bill shock. Join a regular payment plan.

We will help you reduce the impact of larger bills by offering our residential customers the option of joining a regular payment plan.

Find out more

Terms and conditions

Our customers can apply for a maximum of two extensions per 12 month period under this program.
If you have already received two extensions on your bill, please call us on 131 691 to discuss other payment and assistance options.
Customers with accounts that are currently under dispute must contact us to discuss extension options on 131 691.
Failure to pay the full amount within the seven day extension period may result in further collection activities by a representative of City West Water.
It is at our discretion to approve a bill extension under this program.
Nothing in this program or these terms and conditions affect any other rights customers have, including under our Customer Charter.

Account Number *

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First Name *

Last Name *

Date of Birth *

Mobile Number *

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Email *

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I have read and accepted the terms and conditions. *

Do you have a Pensioners or Concession card?

We offer a discount of up to 50 per cent off water, sewerage services and usage charges to some concession card holders. Check if you are eligible for a discount on your bill.

Find out more

City West Water

Request a payment extension

Avoid bill shock. Join a regular payment plan.

Terms and conditions

Do you have a Pensioners or Concession card?

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