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City West Water

Set up a payment plan

Are you having trouble paying your bill? Use a flexible payment plan.

Whether you need the peace of mind of regular repayments or assistance paying your bill, we have solutions to help. Our customers can enjoy the benefits of a payment plan to suit their needs.

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EasyWay instalment payment

If you are a residential customer and want to reduce the impact of larger bills, Easyway allows you to pay in weekly, fortnightly or monthly payments.

You will also receive an Easyway card which allows you to make quick payments in person at Australia Post, over the phone, internet or BPAY and you can also arrange to pay the installments by direct debit.


Centrepay is a free direct bill paying service offered to Centrelink customers. It allows residents to have regular, automatic deductions taken from Centrelink payments to pay your City West Water bill.

We will arrange for the payment amount to be transferred from your fortnightly Centrelink payment to your City West Water account or you can pay your bill at any Australia Post outlet. Present your bill and pay by cash, cheque or EFTPOS (where available).

Flexi payment plan

With a Flexi Payment Plan card you can make payments in advance, as often as you like. The amount you pay in advance is credited to your City West Water account and you will receive your bills in the usual way.

How to apply

Joining a payment plan is easy, just call us on 131 691.

Do you have a Pensioners or Concession card?

We offer a discount of up to 50 per cent off water, sewerage services and usage charges to some concession card holders. Check if you are eligible for a discount on your bill.

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