Payment plans

Are you having trouble paying your bill? Use a flexible payment plan.

Whether you need the peace of mind of regular repayments or assistance paying your bill, we have solutions to help. Our customers can enjoy the benefits of a payment plan to suit their needs.

EasyWay

EasyWay payment plans help you make weekly, fortnightly or monthly payment instalments throughout the year, to reduce the impact of receiving a larger bill every quarter. Generally, only customers who have held a City West Water account for 12 months or more are eligible to set up an EasyWay plan.

If you haven’t held an account for 12 months, please call us on 131 691 to discuss your circumstances further.

Eligible residential customers who have held a City West Water account for 12 months or more and have registered for MyAccount can set up an EasyWay payment plan in MyAccount. 

 Learn about MyAccount
Already registered? Login to MyAccount instead. 

Centrepay

Centrepay is a free bill paying service for Centrelink customers to arrange regular deductions from your Centrelink payment to pay your water bill.

You can set up Centrepay the following ways:

  • Call us on 131 691 and we will set it up for you.
  • Online using your Centrelink online account through myGov.
  • Using the Express Plus Centrelink mobile app on your mobile device.
  • In person at a Centrelink service centre.
  • By calling Centrelink directly on your regular payment phone number.

Looking for other payment options?

We offer a range of payment options, including payment extensions and scheduled direct debits, to help make it easy to pay your bill. 

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