Set up a payment plan

Are you having trouble paying your bill? Use a flexible payment plan.

Whether you need the peace of mind of regular repayments or assistance paying your bill, we have solutions to help. Our customers can enjoy the benefits of a payment plan to suit their needs.

Note: We no longer issue EasyWay cards

Please pay your bills at the post office via b-pay or credit card using biller code and reference number on the bill.

Note: Flexi card payments are unavailable

Please pay your bills at the post office via b-pay or credit card using biller code and reference number on the bill.

Woman smiling at man sitting at table across from her in cafe.


Centrepay is a free direct bill paying service offered to Centrelink customers. It allows residents to have regular, automatic deductions taken from Centrelink payments to pay your City West Water bill.

We will arrange for the payment amount to be transferred from your fortnightly Centrelink payment to your City West Water account or you can pay your bill at any Australia Post outlet. Present your bill and pay by cash, cheque or EFTPOS (where available).

More information

For more information, just call us on 131 691.

Do you have a Pensioners or Concession card?

We offer a discount of up to 50 per cent off water, sewerage services and usage charges to some concession card holders. Check if you are eligible for a discount on your bill.

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