Managing your bill is easy with a variety of payment options to suit your needs.
Credit cardPay online or over the phone using your Visa or Mastercard without a surcharge.
Pay quickly and conveniently online, via our secure payment platform.
Please note, we don’t accept AMEX or Diners Club.
Call 131 691 with your City West Water account number and Visa or Mastercard details ready, and our team will process your payment (Mon-Fri 8.30am-5pm), or you can self-serve after hours.
Direct DebitDirect Debit is the easiest and quickest way to pay your bill.
Your bill amount will automatically be withdrawn on the due date from your nominated bank account or credit card, so you never have to worry about missing a payment again! You will still receive your quarterly bill to see your detailed charges and the amount to be deducted.
Direct Debit can also allow you to make regular smaller weekly, fortnightly or monthly instalments to help smooth over your final quarterly bill.
Direct Debit from a credit card
Please call 131 691 Mon-Fri 8.30am-5pm to set up a Direct Debit from your credit card. This is to ensure your credit card details are handled securely.
Direct Debit from a bank account
If you wish to have your account debited on a weekly, fortnightly or monthly basis, call us on 131 691 Mon-Fri 8.30am-5pm to make this arrangement.
If you would like to set up a Direct Debit for the full quarterly billed amount, you can set it up in following ways:
Option 1: MyAccount
The easiest way for residential customers to set up a Direct Debit from your bank account is through MyAccount.
Option 2: Email a form
You can set up a Direct Debit by completing and emailing our Direct Debit form. Please read the Direct Debit terms and conditions first.
- Download the Direct Debit form
- Read Terms and Conditions on page 1 and complete the form on page 2
- Email the completed form to our Direct Debit team.
Please note that by submitting the form you are agreeing to the terms and conditions of the Direct Debit service which is found on the first page of the document.
Call us on 131 691
BPAY™Use BPAY™ to pay bills from your bank account or credit card.
Our BPAY™ Biller Code is 8789.
Reference number is your City West Water account number.
- Log into your internet banking account (or contact your bank for assistance).
- Select the BPAY™ option and follow the instructions.
If you require further assistance with getting BPAY™ set up, please contact your bank.
Payment plansWe offer EasyWay payment plans, as well as Centrepay for eligible customers.
EasyWay payment plans help you make weekly, fortnightly or monthly payment instalments throughout the year, to reduce the impact of receiving a larger bill every quarter.
Generally, only customers who have held a City West Water account for 12 months or more are eligible to set up an EasyWay plan. If you haven’t held an account for 12 months, please call us on 131 691 to discuss your circumstances further.
Eligible residential customers who have held a City West Water account for 12 months or more and have registered for MyAccount can set up an EasyWay payment plan in MyAccount.
Learn about MyAccount Already registered? Login to MyAccount instead.
Centrepay is a free bill paying service for Centrelink customers to arrange regular deductions from your Centrelink payment to pay your water bill.
You can set up Centrepay the following ways:
- Call us on 131 691 and we will set it up for you
- Online using your Centrelink online account through myGov
- Using the Express Plus Centrelink mobile app on your mobile device
- In person at a Centrelink service centre
- By calling Centrelink directly on your regular payment phone number.
Australia PostPay in person at any store, or via the Post Billpay service.
Our Post Billpay Biller Code is 0362
Reference number is your City West Water account number
Easy ways to pay with Post Billpay:
Please ensure the following:
- include your full name and account number on the cheque
- ensure you sign the cheque
- ensure there are funds in the checking account to be withdrawn.
Send your cheque to:
PO Box 1152
380 Bourke Street
Melbourne VIC 3000
Some of the ways we help support you to pay your bills.
Apply a concessionEligible concession card holders can apply for a rebate off their bills.
We offer a rebate of up to 50% off water, sewerage and usage charges to customers who are concession card holders.
Please note, the Department of Health & Human Services (DHHS) decides which concession cards are eligible for rebates on water and sewerage services.
Find out more about applying for a concession.
Payment extensionsNeed more time to pay your bill? Residential and business customers can apply for payment extensions.
All residential and business customers can request a payment extension. We offer a range of bill extension options, to apply please complete the payment extensions online form, or call 131 691 and speak with our supportive and understanding team to discuss your current circumstance.
If you complete the online form, the extension date will appear at the bottom of the screen automatically and you will receive a conformation email.
Are you experiencing financial difficulties?
We understand that customers face genuine financial difficulties and we are here to help. We offer a range of payment support programs and assist in applying for government grants. Find out how we can help with your bill.