Payment options

Managing your bill is easy with a variety of payment options to suit your needs.

Need your bill explained? Visit our How to Read Your Bill page for a detailed explanation of the different parts of your bill.

Credit card 

Pay online or over the phone using your Visa or Mastercard without a surcharge. 


Pay quickly and conveniently online, via our secure payment platform. Please note, we don’t accept AMEX or Diners Club. 

Pay now


Call 131 971 to use our auto-prompt credit card payment and account balance service (24 hours). Allow 48 hours for updated balances. 

Or call 131 691 with your City West Water account number and Visa or Mastercard details ready, and our team will process your payment. 


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Direct debit 

Direct debit is the easiest and quickest way to pay your bill. 

Your bill amount will automatically be withdrawn on the due date from your nominated bank account, so you never have to worry about missing a payment again! You will still receive your quarterly bill to see your detailed charges and the amount to be deducted. 

With direct debit you can also arrange to make regular weekly, fortnightly or monthly instalments. 

Please note, direct debit via credit card is not currently available.  

Setup a direct debit in any of the following ways: 

Email a form 

You can set up a direct debit by completing and emailing our direct debitform. Please read the direct debit request agreement first. 


Call us on 131 691 


Use BPAY™ to pay bills from your bank account or credit card. 

Our BPAY™ Biller Code is 8789. 

Reference number is your City West Water account number. 

  • Log into your internet banking account (or contact your bank for assistance). 
  • Select the BPAY™ option and follow the instructions. 

If you require further assistance with getting BPAY™ set up, please contact your bank. 

Payment plans 

We offer EasyWay payment plans, as well as Centrepay for eligible customers. 

Please see our payment plans page for full details.  

Australia Post 

Pay in person at any Australia Post store, or via the Post Billpay service - it’s convenient, secure and offers flexible payment options. 

Our Post Billpay Biller Code is 0362. 

Reference number is your City West Water account number. 

Easy ways to pay with Post Billpay: 

  • Online - pay bills online any time. 
  • Scan and pay bills with the Australia Post mobile app
  • By phone - call 131 816 to pay your bills 24 hours a day, 7 days a week. 
  • In-person - present your bill at participating Australia Post locations and pay by cash, cheque or EFTPOS. 

You can send a cheque to our PO Box. 

Please ensure the following: 

  • include your Full Name and Account Number on the cheque 
  • ensure you sign the cheque 
  • ensure there are funds in the checking account to be withdrawn. 

Send your cheque to: 

PO Box 1152 
380 Bourke Street 
Melbourne  VIC  3000 

Additional assistance

Some of the ways we help support you to pay your bills. 

Apply a concession

If you hold an eligible concession card you may be entitled to a concession on your water bill (up to 50% off water, sewerage service and usage charges).  

Please note, the Department of Health & Human Services (DHHS) decides which concession cards are eligible for discounts on water and sewerage services.  

Find out more about applying for a concession.  

Payment extensions

All residential and business customers can request a payment extension. We offer a range of bill extension options, to apply please complete the payment extensions online form, or call 131 691 and speak with our supportive and understanding team to discuss your current circumstance. 

If you complete the online form, the extension date will appear at the bottom of the screen automatically and you will receive a conformation email. 

Are you experiencing financial difficulties?

We understand that customers face genuine financial difficulties and we are here to help. We offer a range of payment support programs and assist in applying for government grants. Find out how we can help with your bill.

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