Managing your bill is easy with a variety of payment options to suit your needs.
Want to understand your bill? Visit our How to read your bill page to understand the bill layout, or our Charges explained page to learn about what you are being charged.
Online
Pay quickly and conveniently online, via our secure payment platform.
Please note, we don’t accept AMEX or Diners Club.
Phone
Call 131 691 with your City West Water account number and Visa or Mastercard details ready, and our team will process your payment (Mon-Fri 8.30am-5pm), or you can self-serve after hours.
Your bill amount will automatically be withdrawn on the due date from your nominated bank account or credit card, so you never have to worry about missing a payment again! You will still receive your quarterly bill to see your detailed charges and the amount to be deducted.
Direct Debit can also allow you to make regular smaller weekly, fortnightly or monthly instalments to help smooth over your final quarterly bill.
Please call 131 691 Mon-Fri 8.30am-5pm to set up a Direct Debit from your credit card. This is to ensure your credit card details are handled securely.
If you wish to have your account debited on a weekly, fortnightly or monthly basis, call us on 131 691 Mon-Fri 8.30am-5pm to make this arrangement.
If you would like to set up a Direct Debit for the full quarterly billed amount, you can set it up in following ways:
Option 1: MyAccount
The easiest way for residential customers to set up a Direct Debit from your bank account is through MyAccount.
Learn about MyAccount Already registered? Login to MyAccount instead.
Option 2: Email a form
You can set up a Direct Debit by completing and emailing our Direct Debit form. Please read the Direct Debit terms and conditions first.
Please note that by submitting the form you are agreeing to the terms and conditions of the Direct Debit service which is found on the first page of the document.
Phone
Call us on 131 691
Our BPAY™ Biller Code is 8789.
Reference number is your City West Water account number.
If you require further assistance with getting BPAY™ set up, please contact your bank.
EasyWay
EasyWay payment plans help you make weekly, fortnightly or monthly payment instalments throughout the year, to reduce the impact of receiving a larger bill every quarter.
Generally, only customers who have held a City West Water account for 12 months or more are eligible to set up an EasyWay plan. If you haven’t held an account for 12 months, please call us on 131 691 to discuss your circumstances further.
Eligible residential customers who have held a City West Water account for 12 months or more and have registered for MyAccount can set up an EasyWay payment plan in MyAccount.
Learn about MyAccount Already registered? Login to MyAccount instead.
Centrepay
Centrepay is a free bill paying service for Centrelink customers to arrange regular deductions from your Centrelink payment to pay your water bill.
You can set up Centrepay the following ways:
Our Post Billpay Biller Code is 0362
Reference number is your City West Water account number
Easy ways to pay with Post Billpay:
Please ensure the following:
Send your cheque to:
PO Box 1152
380 Bourke Street
Melbourne VIC 3000
Some of the ways we help support you to pay your bills.
We offer a rebate of up to 50% off water, sewerage and usage charges to customers who are concession card holders.
Please note, the Department of Health & Human Services (DHHS) decides which concession cards are eligible for rebates on water and sewerage services.
Find out more about applying for a concession.
All residential and business customers can request a payment extension. We offer a range of bill extension options, to apply please complete the payment extensions online form, or call 131 691 and speak with our supportive and understanding team to discuss your current circumstance.
If you complete the online form, the extension date will appear at the bottom of the screen automatically and you will receive a conformation email.
