Your bill amount will automatically be withdrawn on the due date from your nominated bank account or credit card, so you never have to worry about missing a payment again! You will still receive your quarterly bill to see your detailed charges and the amount to be deducted.
Direct Debit can also allow you to make regular smaller weekly, fortnightly or monthly instalments to help smooth over your final quarterly bill.
Direct Debit from a credit card
Please call 131 691 Mon-Fri 8.30am-5pm to set up a Direct Debit from your credit card. This is to ensure your credit card details are handled securely.
Direct Debit from a bank account
If you wish to have your account debited on a weekly, fortnightly or monthly basis, call us on 131 691 Mon-Fri 8.30am-5pm to make this arrangement.
If you would like to set up a Direct Debit for the full quarterly billed amount, you can set it up in following ways:
Option 1: MyAccount
The easiest way for residential customers to set up a Direct Debit from your bank account is through MyAccount.
Learn about MyAccount Already registered? Login to MyAccount instead.
Option 2: Email a form
You can set up a Direct Debit by completing and emailing our Direct Debit form. Please read the Direct Debit terms and conditions first.
Please note that by submitting the form you are agreeing to the terms and conditions of the Direct Debit service which is found on the first page of the document.
Phone
Call us on 131 691