Pay now

Managing your bill is easy with a variety of payment options to suit your needs.

Need your bill explained? Visit our How to Read Your Bill page for a detailed breakdown of the different parts of your bill.
Credit card payment

You can pay your bill online with your Visa or Mastercard. It's quick and convenient. Our third party payment provider is Bambora using the secure IP Payments platform.

Pay now

Direct debit

Direct debit is an easy way to have your bill automatically paid on the due date. To set up a direct debit arrangement, simply download the direct debit form below and nominate your preferred cheque or savings account, or call us on 131 691.
Your bill amount will be automatically paid on the due date  or you can arrange to make regular weekly, fortnightly or monthly instalments.


Pay your bill through internet banking. Log into your bank or financial institution's internet banking and follow the BPAYTM prompts.

To add City West Water to your biller list search by our Biller Code: 8789. Your personal BPAYTM reference number, which ensures the funds are allocated to your account, can be found next to the BPAYTM logo on your bill.

Having trouble using BPAYTM?

Contact your bank or financial institution for assistance.


Leave paper behind, go digital with eBilling

Register for eBilling and have your quarterly water bills delivered straight to your email.

Other payment options

Pay in person

You can pay your bill in person at any Australia Post outlet. Present your bill and pay by cash, cheque or EFTPOS (where available).

Scan and Pay via the Australia Post App

Scan and pay bills with your iPhone, iPad or Android device.

  1. Download - Visit the app store and download the Australia Post app onto your iPhone, iPad or Android device.
  2. Scan - Select 'Pay a bill' and scan the barcode located at the bottom of your bill.
  3. Pay - Enter your payment details.

For more information on Scan and Pay or to download the app visit the Australia Post website.


Mail the lower portion of your bill with your cheque or money order made payable to:

City West Water
PO Box 262
Richmond VIC 3121

Post BillPay

Pay your bills online with POSTBillPay. Visit the Post BillPay website and enter your credit card details to complete payment.


Avoid bill shock. Join a regular payment plan.

We will help you reduce the impact of larger bills by offering our residential customers the option of joining a regular payment plan.

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