MyAccount is here

MyAccount is here for residential customers! Get greater access and control of your account.

Person on a phone

MyAccount is your water account, online.

MyAccount allows residential customers to conveniently:

  • View upcoming payments
  • Download previous bills
  • Update your contact information
  • Set up direct debit payments
  • Set up payment plans
  • Apply concession discounts

water glass

Register in 4 easy steps...

1)    Go to the MyAccount registration page

2)    Enter your City West Water account number (found on your bill) with no spaces or dashes. If you’re new to City West Water, and do not yet have an account number, you can register for MyAccount once you receive your first quarterly bill.

3)    Enter the email address that is already used with your water account. If you don’t have an email address on your account, please either:

         a.    register for eBilling - remember to select the verification link (within 24 hours) for your email to be added to your account, or
         b.    email We can register your email address once we’ve confirmed account holder details with you

4)    Select the verification link that will be automatically emailed to you and follow the prompts to complete your account signup. If you can't see the email in your inbox, check your Junk/Spam folder.

That’s it, you’re ready to go!

If you’ve previously registered, you can log in now

Once logged in, ensure your account details are up-to-date.

People on PC

Need assistance?

Check the MyAccount FAQs to see if your query is covered. If you still require assistance, please email us anytime or call the MyAccount hotline on 03 9313 8551 Mon-Fri 8:30am-5:00pm.

MyAccount is only available to residential customers. We will invite our business customers to join when the portal has that capability, sometime in the future. 

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