MyAccount is here

MyAccount is here for residential customers! Get greater access and control of your account.

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MyAccount is your water account, online.

MyAccount allows residential customers to conveniently:

  • setup payment plans to pay smaller amounts more frequently 
  • view upcoming payments and previous bills
  • update your contact information 
  • setup direct debit payments
  • apply concession rebates.

Register in 4 easy steps...

Please note: If you are a new customer you can sign up for MyAccount from the date that your first meter read is scheduled. We recommend waiting approximately two weeks after your move in date to allow time for your account data to link with MyAccount.  

1)    Go to the MyAccount registration page

2)    Enter your City West Water account number (found on your bill) with no spaces or dashes. If you’re new to City West Water, and do not yet have an account number, you can register for MyAccount once you receive your first quarterly bill.

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3)    Enter the email address that is already used with your water account. If you don’t have an email address on your account, please either:

  • register for eBilling - remember to select the verification link (within 24 hours) for your email to be added to your account, or
  • email our MyAccount team - we can register your email address once we’ve confirmed account holder details with you

4)    Select the verification link that will be automatically emailed to you and follow the prompts to complete your account signup. If you can't see the email in your inbox, check your Junk/Spam folder.

That’s it, you’re ready to go!

If you’ve previously registered, you can log in to MyAccount here.

Once logged in, please ensure your account details are up-to-date. 

MyAccount registration FAQs

Who is eligible for MyAccount?

Unfortunately, MyAccount is only available to residential customers. We will invite our business customers to join when the portal has that capability, sometime in the future.

What is the difference between eBilling and MyAccount?

eBilling is simply your residential quarterly bills sent via email instead of by post.

MyAccount is an online portal giving residential customers greater access and control of their account. To be able to register for MyAccount, an email address needs to be linked to your account. The easiest way to link an email is to register for eBilling.

If you already have an email address linked to your account, you can register for MyAccount.

Why is MyAccount having trouble identifying me?

If you are experiencing issues when registering for MyAccount it could be due to one of the following reasons: 

  • You are a business customer. MyAccount is available to residential customers only at this stage. We apologise for this inconvenience and will notify our business customers once MyAccount is available. 
  • You are a new customer, before you can access MyAccount you have to wait until your first meter read. We recommend waiting approximately two weeks after your move in date 
  • You details may be incorrect in our system, please email our MyAccount team or call  131 691  Mon-Fri 8:30am - 5:00pm to update your details. 

Who can I contact for MyAccount assistance?

First, check the FAQs within MyAccount to see if your query is covered.

MyAccount support
If you have a specific MyAccount only related enquiry, such as: login or registering issues, please  email our MyAccount team anytime or call  131 691  Mon-Fri 8:30am - 5:00pm.

General support 
If you have a general City West Water enquiry relating to your water account, such as: request a meter reading, update account details, request to close an account etc, please email our Customer Service team or call 131 691 Mon-Fri 8:30am - 5:00pm.

 
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