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City West Water

My water meter

Discover how to read your meter and understand your responsibilities as a property owner.

Whether you rent, own or run a business on your property, all water supplied to you is registered on a your water meter. The meter provides an accurate reading of water usage at your property and ensures that you are billed correctly.


How to read your water meter

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Is your bill higher than normal? You might have a leak!

Try our one hour leak test to find out if you have an undiscovered leak on your property.

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What are my meter responsibilities?

The Property Owner

As a property owner you are responsible for the pipe beyond the water meter leading into your property.

If there is no visible water meter, or the water meter is not situated at the front of your property, you are responsible for the pipe beyond the stop tap, which is located at the property boundary. A stop tap is the valve that controls the flow of water that enters your property.

Owners are also responsible for the maintenance and associated costs of:

  • Repairs that require a plumber inside the premise.
  • Private fire services from and including the first valve immediately after the water supply main.
  • Private extensions or trunk services up to and including the ferrule or ball valve at the connection to our water main.
  • Property services from private extensions.
  • Property service pipes with a diameter of greater than 50mm.
  • Backflow prevention including any devices and required testing (if applicable).
  • Maintenance of any approved meter pit or cage, installed to protect our water meter.

More information about your water meter responsibilities is available in our Customer Charter.

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What are our meter responsibilities?

City West Water

At City West Water we are responsible for maintaining your water meter and what is known as the property service pipe for services up to and including 50mm in diameter.

Where there is no meter, or the meter is inaccessible, we are responsible up to and including the first stop tap at your property boundary.

We also maintain water delivery through the mains around your property. If you notice a leak or burst water main report it to us on 132 642.

Water Meter FAQs

A water meter may be installed at the request of City West Water, the property owner or Body Corporate.

The cost of meter installation for:

  • New properties is the responsibility of the property owner.
  • Existing properties is the responsibility of the party requesting a new meter.

In order to have a water meter installed, you must make application to City West Water and pay the appropriate fee.

Meters that are installed will be:

  • Supplied or approved by City West Water.
  • Installed in accordance with conditions set by City West Water.
  • Maintained by City West Water at no extra cost to the customer unless the customer has damaged the meter, made the meter inaccessible or the meter has not been installed in accordance with the conditions set by City West Water.
  • Owned by City West Water once it has been installed.

As the property owner it is your responsibility to ensure that you meter is accessible at all times for reading, testing, inspection and replacement by City West Water.

If there is no way for your meter to be easily accessible, we may leave a card in your mailbox asking you to provide a reading to us. Failing that, we may estimate your water use charges. Where we estimate your charges, we will make every effort to obtain an actual reading of your meter at least once every 12 months.

You may arrange for a remote meter reading device to be installed, for a fee. This will allow the meter to be read away from the meter itself, such as on the fence line of the property. We will still require occasional access to the meter for maintenance, replacement and calibration purposes.

Meter readings are taken once every three months. If you meter is not easily accessible, we will do our best to obtain a reading every three months, however we may need to estimate your water use if we cannot read the meter.

We will attempt to gain an actual reading of your water meter at least once every 12 months. We may ask you to provide a meter reading to us if we cannot get to the meter.

Need to complete a meter reading? Watch the video at the start of this page for instructions on how to read your meter.

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