How to read your bill

Every bill you receive from us includes a breakdown of the individual charges that make up your total bill as well as your water usage and payment information. To understand these charges in more detail visit our Charges explained page.

Example water bill

Billing Explained Page 1Billing explained page 2


Looking for previous bills?

There are two ways residential customers can access their previous bills.

When you register for eBilling, all your bills are sent to your nominated email inbox, so your bills are inconveniently in one location to find later. You can register for eBilling today.

Your previous bills can also be found in your online account - MyAccount. Learn more about how to register for MyAccount.

If you are a business customer, please call 131 691.

Is your bill higher than normal? You might have a leak!

Try our one hour leak test to find out if you have an undiscovered leak on your property. 

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