eBilling is an email billing service. Instead of receiving a paper bill by post, you can choose to conveniently receive your City West Water bills to a nominated email address to access anytime, anywhere you have email access.
Please note: When a new residential account is created, tenants and owner-occupiers will receive their bills via email (see eBilling Terms and Conditions for more details). If you are receiving paper bills and would like to switch to receive your bills via email, you can register for eBilling. You can switch back to paper bills any time.
How do I register for eBilling?
Residential customers can register for eBilling by submitting our online form. Once you have submitted the form you will receive a confirmation email and your next water bill will be sent directly to your nominated email address.
Please note: If you have a business account with us, please call us on 131 691 between 8.30am and 5.00pm (Mon-Fri).