As we all work together to slow the spread of coronavirus (COVID-19), we understand the impacts this may have on our customers.
Whether you are a resident living in our service area or operate a business in our community, if you need some assistance with your City West Water bill right now, we are here to help.
Please contact us to discuss your needs. We have programs in place to assist customers experiencing financial difficulty and can help you decide the best support for your circumstances.
We also continue to look at other options we can implement to help our customers during this time.
We are very mindful of the financial situation facing many people. We won’t be restricting water supply to any customers who cannot pay their bills as a result of the impacts of COVID-19.
Please be patient if we take a little more time than usual to respond, as we are supporting a number of customer requests at this time.
If you have been financially impacted by COVID-19 please contact us to discuss payment options for you.
There are multiple ways to pay your bill, which may assist your current financial circumstance.