Help with your bill

As we all work together to slow the spread of coronavirus (COVID-19), we understand the impacts this may have on our customers.

Whether you are a resident living in our service area or operate a business in our community, if you need some assistance with your City West Water bill right now, we are here to help.

Please contact us to discuss your needs. We have programs in place to assist customers experiencing financial difficulty and can help you decide the best support for your circumstances.

We also continue to look at other options we can implement to help our customers during this time. 

We are very mindful of the financial situation facing many people. We won’t be restricting water supply to any customers who cannot pay their bills as a result of the impacts of COVID-19.

How can City West Water help?

If you require assistance paying your bill, there are several ways we can help, such as providing more to time pay, payment instalment plans and access to concessions and government grants.

You may also be entitled to assistance with making your home more water efficient.

Call 131 691 or email us at

Please be patient if we take a little more time than usual to respond, as we are supporting a number of customer requests at this time. 

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