Apply for a concession

Discover the eligibility requirements for a concession on your water bill.

If you are a concession card holder, and not already receiving a concession on your account, you can apply for a discount on your water bill.

We offer a discount of up to 50% off water, sewerage service and usage charges (to a maximum of $328.90 per year) to customers who are concession card holders.

Eligible concession cards include:

  • Pension Concession Card
  • Health Care Card
  • Department of Veteran's Affairs Gold Card Repatriation Health Card For All Conditions (War Widow or TPI).

More information on which concession cards are eligible, visit Health and Human Services website.

Please note: The Department of Health & Human Services decides which concession cards are eligible for discounts on water and sewerage services.

Two seniors sitting on a couch having a cup of tea.

Facing a temporary financial crisis? Apply for a utility relief grant.

Customers facing a temporary financial crisis can apply for assistance under the Utility Relief Grant Schemes available through the Department of Health & Human Services. Visit their website for eligibility criteria and details on how to apply.


Before applying please note that to receive a discount, all concession card holders must:

  • Be registered with City West Water.
  • Be the primary account holder.
  • Use the property for residential purposes.
  • Be applying for the cardholder's principal place of residence.
  • Ensure the name and address on the concession card match the name and address on the bill.
  • Hold one of the eligible cards.

For more information on eligibility visit, Water and sewerage concession page on Health and Human Services website.

How to apply

If you meet all of the above eligibility, download a copy of the concession application via Water and sewerage concession page on Health and Human Services website.

Return the completed form along with a photocopy or scan of your concession card to City West Water via email:


Return via post:

City West Water
Locked Bag 350 Sunshine VIC 3020

If you need further assistance call us on 131 691.


Concession FAQs

What other financial assistance is available?

We offer a range of assistance to customers who are experiencing difficulties paying their bill. See our Set Up a Payment Plan page for more information.

Free, independent and confidential financial counseling services are offered by the following community organisations:

  • Customers in Hobsons Bay, Maribyrnong, Melbourne, Moonee Valley and Wyndham can contact Anglicare on 9731 2500.
  • Customers in Brimbank and Melton can contact Good Shepherd on 1300 786 696.
  • Customers in City of Yarra can contact Kildonan Child and Family Services in 1800 685 682.
  • Customers in City of Hume can contact Lentara Uniting Care on 1300 882 035.


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