Billing
You can sign up for eBilling, request an extension, update details and so much more.
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eBilling
Discover how eBilling works and the benefits of having your bills delivered directly to you.
Find out moreRegister for eBilling
Go paper free and reduce paper clutter with the convenience of quarterly bills delivered straight to your email.
Find out morePay now
Managing your bill is easy with a variety of payment options to suit your needs.
Find out moreHow to read your bill
Need some help understanding your bill? Let us assist you.
Find out moreCharges explained
At City West Water we are committed to providing our customers with the best quality water services at an affordable cost.
Find out moreRequest a payment extension
Do you need more time to pay your bill? Request a seven day extension.
Find out moreSet up a payment plan
Are you having trouble paying your bill? Use a flexible payment plan.
Find out moreApply for a concession
Discover the eligibility requirements for a concession on your water bill.
Find out moreMy water meter
Discover how to read your meter and understand your responsibilities as a property owner.
Find out moreCommon billing questions
Have questions about your bill? We have answers.
Find out moreAccount for vision impaired
We are committed to providing easy billing options to our vision impaired customers.
Find out moreBill Assist
We understand that customers sometimes need help through the tough times.
Find out more