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City West Water

Billing

Our customers can sign up for eBilling, request an extension, update their details and so much more in this one handy location.

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eBilling

Discover how eBilling works and the benefits of having your bills delivered directly to your inbox.

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Register for eBilling

Go paper free and reduce paper clutter with the convenience of quarterly bills delivered straight to your inbox.

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Pay now

Managing your bill is easy with a variety of payment options to suit your needs.

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How to read your bill

Need some help understanding your bill? Let us assist you.

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Request a payment extension

Do you need more time to pay your bill? Request a seven day extension.

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Set up a payment plan

Are you having trouble paying your bill? Use a flexible payment plan.

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Apply for a concession

Discover the eligibility requirements for a concession on your water bill.

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My water meter

Discover how to read your meter and understand your responsibilities as a property owner.

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Common billing questions

Have questions about your bill? We have answers.

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Account for vision impaired

We are committed to providing easy billing options to our vision impaired customers.

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