Tips
MyAccount
MyAccount is here for residential customers! Learn more about our online portal and how to register.
Find out moreeBilling
Receive your bills via email with eBilling. Learn more about what it is, how it works and how to register.
Find out moreHelp with your bill
We're here to help. Learn more about the payment support programs and grants we can offer in times of financial hardship.
Find out moreApply for a concession
Eligible concession card holders can receive 50% off water, sewerage and usage charges. Learn more about how to apply.
Find out moreHow to read your bill
Your bill contains a lot of information, learn what each section of your bill is telling you and about the terminology we use.
Find out moreCharges explained
Your bill is divided into numerous different charges. Learn more about what the charges are and how they're calculated.
Find out moreCommon Billing Questions
Find answers to our most commonly asked questions about our bills, including: delivery, charges and paying.
Find out moreHow to read your water meter
Discover how to read your water meter and understand your responsibilities as a property owner.
Find out moreAccount for vision impaired
Do you have a vision impairment? Learn more about alternative bill formats for customers who are blind or have low vision.
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