Billing

Tips

eBilling

Receive your bills via email with eBilling. Learn more about what it is, how it works and how to register.

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How to read your bill

Your bill contains a lot of information, learn what each section of your bill is telling you and about the terminology we use.

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Charges explained

Your bill is divided into numerous different charges. Learn more about what the charges are and how they're calculated.

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Apply for a concession

Eligible concession card holders can receive 50% off water, sewerage and usage charges. Learn more about how to apply.

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Payment plans

Are you having trouble paying your bill? Use a flexible payment plan.

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My water meter

Discover how to read your water meter and understand your responsibilities as a property owner.

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Common billing questions

Find answers to our most commonly asked questions about our bills, including: delivery, charges and paying.

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Help with your bill

We're here to help. Learn more about the payment support programs and grants we can offer in times of financial hardship.

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Payment options

Discover all the payment methods we offer, including: payment plans, Direct Debit, BPAY, etc.

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MyAccount is here

MyAccount is here for residential customers! Learn more about our online portal and how to register.

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