Billing

You can sign up for eBilling, request an extension, update details and so much more.

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eBilling

Discover how eBilling works and the benefits of having your bills delivered directly to you.

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Pay now

Managing your bill is easy with a variety of payment options to suit your needs.

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How to read your bill

Need some help understanding your bill? Let us assist you. Our bill has been designed to make it easy for customers to read, understand and pay.

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Charges explained

At City West Water we are committed to providing our customers with the best quality water services at an affordable cost.

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Apply for a concession

Discover the eligibility requirements for a concession on your water bill.

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Set up a payment plan

Are you having trouble paying your bill? Use a flexible payment plan.

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My water meter

Common billing questions

Have questions about your bill? We have answers.

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Help with your bill

As we all work together to slow the spread of coronavirus (COVID-19), we understand the impacts this may have on our customers.

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