You can sign up for eBilling, request an extension, update details and so much more.
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eBilling
Discover how eBilling works and the benefits of having your bills delivered directly to you.
Find out moreHow to read your bill
Need some help understanding your bill? Let us assist you. Our bill has been designed to make it easy for customers to read, understand and pay.
Find out moreCharges explained
At City West Water we are committed to providing our customers with the best quality water services at an affordable cost.
Find out moreApply for a concession
Discover the eligibility requirements for a concession on your water bill.
Find out morePayment plans
Are you having trouble paying your bill? Use a flexible payment plan.
Find out moreMy water meter
Common billing questions
Have questions about your bill? We have answers.
Find out moreAccount for vision impaired
We are committed to providing easy billing options to our vision impaired customers.
Find out moreHelp with your bill
As we all work together to slow the spread of coronavirus (COVID-19), we understand the impacts this may have on our customers.
Find out moreMyAccount is here
MyAccount is here for residential customers! Get greater access and control of your account.
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