We are committed to supporting diversity and difference for our customers, community and staff.

A large part of this commitment is the implementation of our Accessibility Action Plan. This plan details our continuous plan of improvement in our services for our customers, community members and employees.

Our Accessibility Policy and Our Values highlight our commitment to an inclusive and accessible workplace for our staff, customers and our community.

Using our website

Our website has been designed so it can be used by people who are visually impaired, or people who have difficulties using a mouse. It is compatible with popular screen reading software.

Text size

You can increase the text size on our web pages using your internet browser. The Web Accessibility Initiative provides instructions on changing the text size for:

  • Internet Explorer
  • Firefox
  • Opera
  • Safari

Google provides instructions on changing the text size in its Chrome browser.

Visit the following links to change text sizes in browsers:

Documents on this website

We are in process of converting informational PDF documents into user friendly web pages where practical. For some publications, such as Annual reports and our policies, accessible Word versions are provided on our website.

You can download free software for your computer that will open PDF documents, such as Adobe Reader.

Visit the following links to optimise your reading experience through Adobe Reader:

Social media

We use various social media channels to post news, updates and videos for our customers. We have little control over how accessible these channels are, however you can access our social media content using following more accessible websites:

Accessibility standards

We are working towards WCAG 2.0, level AA conformance.

Visit the following site for more information on Web content accessibility guidelines:

Alternative formats

If you having trouble accessing our services and require support for alternative formats such as Braille or large print documents, please call us on 131691 or contact us. For hearing impaired customers we offer the National Relay Service on 133 677.