Accessibility

We are committed to supporting a diverse and inclusive culture. 

Our vision is to be an exceptional service provider that puts customers first and benefits the community. To deliver this vision we aim to offer equity and inclusion to those living with a disability or impairment, and their carers. 

We recognise that disability is relevant to every aspect of our business – our people, our customers and our community – and we are proud that our latest Accessibility Inclusion Plan includes deliverables across all of these areas. We look forward to reporting on the implementation of these deliverables annually. 

City West Water is also part of the Water Industry Network – WaterAble – a network for people with disability and their allies. 

Using our website

Our website has been designed so it can be used by people who are visually impaired, or people who have difficulties using a mouse. It is compatible with popular screen reading software.

Text size

You can increase the text size on our web pages using your internet browser. The Web Accessibility Initiative provides instructions on changing the text size for:

  • Internet Explorer
  • Firefox
  • Opera
  • Safari

Google provides instructions on changing the text size in its Chrome browser.

Visit the following links to change text sizes in browsers:

Documents on this website

We are in process of converting informational PDF documents into user friendly web pages where practical. For some publications, such as Annual reports and our policies, accessible Word versions are provided on our website.

You can download free software for your computer that will open PDF documents, such as Adobe Reader.

Visit the following links to optimise your reading experience through Adobe Reader:

Social media

We use various social media channels to post news, updates and videos for our customers. We have little control over how accessible these channels are, however you can access our social media content using following more accessible websites:

Accessibility standards

We are working towards WCAG 2.0, level AA conformance.

Visit the following site for more information on Web content accessibility guidelines:

Alternative formats

If you having trouble accessing our services and require support for alternative formats such as Braille or large print documents, please call us on 131691 or contact us. For hearing impaired customers we offer the National Relay Service on 133 677.