Freedom of information
Understand your rights under the Freedom of Information Act 1982 and make a request.
Under the Freedom of Information Act 1982 (the Act), everyone has the right to ask for access to documents held by City West Water.
You have the right to:
- Access documents about the activities of City West Water.
- Access documents about your personal affairs.
- Request that incorrect or misleading information held by City West Water about you be amended.
What documents can I access?
- Documents created by City West Water.
- Documents supplied to City West Water by an external party.
You can apply for access to documents not older than 5 July 1978. However, if the documents are about your personal affairs, there is no time limit.
What documents can’t I access?
Not all documents are available but this should not deter you from asking for access as each document is assessed on its merits before a decision is made.
The Act allows City West Water to refuse access to some documents including:
- Cabinet documents.
- Some internal working documents.
- Law enforcement documents.
- Documents covered by legal professional privilege (legal advice).
- Documents containing personal information about other people.
- Documents containing information provided to City West Water in confidence.
- Documents containing information provided to City West Water by a business.
- Documents which are covered by secrecy provisions in other laws.
You may be refused access to an entire document or you may be given access to a document with some information deleted.