Our policies

Our policies outline how we are going to meet our strategic goals.

We are committed to achieving our vision, mission and strategic goals, and our policies outline how we seek to meet our responsibilities to employees, customers and the wider community.
 

Greater Western Water Policies

On July 1, 2021, Western Water and City West Water are coming together to form Greater Western Water. A large scale integration takes time, and while we have some GWW policies, not all policies will be aligned from this day.

View all Greater Western Water policies on our Policies and Charters page. 

Other policies related to properties previously serviced by City West Water only

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  Backflow prevention containment policy (DOC - 126.50KB)

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  Diversity and inclusion policy (DOC - 60.50KB)
   
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  Employee well being policy (DOC - 43.00KB)
   
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  Equal employment opportunity policy (DOC - 237.00KB)

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  Health and safety policy (DOC - 132.83KB)

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  Learning and development policy (DOC - 77.00KB)

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  Quality policy (DOC - 40.00KB)
   
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  Water and sewer faults and outages policy (DOC - 221.00KB)