The way in which we conduct our business is framed by commitments we make to our regulator, our customers and the community as set in our plans.These plans are delivered in accordance with the obligations we are required to meet as a Victorian Government business enterprise.
Our business is regulated by the Essential Services Commission (ESC) – the ESC approves our service standards and prices for each five year regulatory period following a comprehensive price review.
The current regulatory period operates from 1 July 2013 to 30 June 2018.
As part of the process for determining our service standards and pricing, we conduct research and seek to support business cases for activities to help deliver services for our community.
We seek feedback from our Customers and Stakeholders and more generally from our community about their support or willingness to pay for activities or improved services.
Download our submission to the ESC’s price review process.
Our annual corporate plan sets out our strategic priorities for the next financial year.
Statements of obligations outline our responsibilities to government in relation to performing our functions.
They were issued by the Minister for Water under the Water Industry Act 1994 (Vic).
General Statement of Obligations
The Statement of Obligations (general) (5 MB) began on 20 December 2015 and applies to 19 Victorian water corporations including us.
The Minister has also issued an additional Statement of Obligations to clarify roles and responsibilities in the Melbourne water supply system.
System Management Statement of Obligations
Our additional Statement of Obligations (system management) (PDF 1.12 MB) commenced on 18 December 2019.
Emission Reduction Statement of Obligations
Our Statement of Obligations (emission reduction) (PDF 2 MB) commenced on 14 March 2018.