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City West Water

What we do

Our core business is the delivery of clean drinking and recycled water to our customers.

Our Customers First strategy has been guided by what our customers want and value. It commits us to delivering services that are safe, affordable and reliable whilst being accessible and easy to deal with.

Each year we supply around 93 billion litres of drinking water to our customers and transfer approximately 94 per cent of the sewage and trade waste we collect to Melbourne Water’s Western Treatment Plant in Werribee. The remaining six per cent is treated at our Altona Treatment Plant.

In addition to our core business, we have many programs and policies in place like our Community and Social Involvement Strategy, Environmental Sustainability Plan, Cleaner Production Strategy and residential water conservation activities, to help us achieve our vision to be a truly sustainable water business.

Information on these programs and more can be found throughout this website and in the Our Environment and Community sections.

Our customers are more than just someone who pays a bill. Our customers are anyone who lives, works or even visits our service area. It is our customers who are at the forefront of what we do. Everything we do and every decision we make starts with our customer.

Our performance

Each year, we are audited by the Essential Services Commission (ESC) for how we have performed against our service standards.

We are also compared to all other Victorian water corporations and how they fared in the previous year.

Where we fit in

Along with the other two metropolitan water retailers, South East Water and Yarra Valley Water, City West Water purchases bulk water and sewerage services from our wholesaler, Melbourne Water.
We also work with the other water retailers and Melbourne Water to develop water conservation plans and cross-industry contingency plans, which are put in place to deal with emergency situations and to manage our water resources.

Melbourne Water manages Melbourne’s water supply catchments and dams, removes and treats most of Melbourne’s sewage and manages rivers, creeks and major drainage systems in and around Melbourne.
City West Water services the local government areas of Brimbank, Hobsons Bay, Maribyrnong, Melbourne (north of the Yarra River), Moonee Valley, Wyndham, Yarra and parts of Melton and Hume.


What we do

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