What we do
Our core business is the delivery of clean drinking and recycled water to our customers.
Our Customers First strategy has been guided by what our customers want and value. It commits us to delivering services that are safe, affordable and reliable whilst being accessible and easy to deal with.
Each year we supply around 93 billion litres of drinking water to our customers and transfer approximately 94 per cent of the sewage and trade waste we collect to Melbourne Water’s Western Treatment Plant in Werribee. The remaining six per cent is treated at our Altona Treatment Plant.
In addition to our core business, we have many programs and policies in place like our Community and Social Involvement Strategy, Environmental Sustainability Plan, Cleaner Production Strategy and residential water conservation activities, to help us achieve our vision to be a truly sustainable water business.
Our customers are more than just someone who pays a bill. Our customers are anyone who lives, works or even visits our service area. It is our customers who are at the forefront of what we do. Everything we do and every decision we make starts with our customer.
Each year, we are audited by the Essential Services Commission (ESC) for how we have performed against our service standards.
We are also compared to all other Victorian water corporations and how they fared in the previous year.