We plan to deliver long-term reliable services now and in the future. This is how we’ll do it.
We’ve written an Urban Water Strategy (UWS) that guides the delivery of our water supply and sewerage services for the next 50 years. The Strategy is reviewed every five years to ensure the direction is appropriate and continually meeting our customers’ expectations.
Writing the strategy involved talking with our customers, assessing opportunities and collaborating with our water industry colleagues to determine an approach that will ensure there is enough water for:
- Homes
- Businesses
- The environment
- Green spaces that promote healthy lifestyles and cool our suburbs.
We commit to delivering reliable, efficient, safe and environmentally responsible water and wastewater services for our customers now and into the future and the UWS outlines our approach to make good on our commitment.
We invite you to learn more through these resources and be part of our continued customer engagement to have your say about our approach and our services.
Water Strategy resources
Please note: the following videos and documents apply to properties previously serviced by City West Water. We are in the process of updating these for Greater Western Water.
Updated strategies can be found on our Reports, Strategies and Plans page.
Video
An introduction to the Urban Water Strategy
MUSIC starts
TEXT ON SCREEN: City West Water logo
Hi. My name's Cameron FitzGerald and I'm
the General Manager, Strategy and
Planning at City West Water. City West
water proudly serves more than 1 million
residential customers and 40,000
businesses in Melbourne CBD inner and
western suburbs. Our vision is to be an
exceptional service provider that puts
customers first and benefits the
community. As part of this vision we've
carefully crafted an urban water
strategy to plan our water supply and
sewage services for the next 50 years. So
what's the Urban Water Strategy all
about? The Urban Water Strategy sets out
our approach to ensure there is enough
water for homes, businesses, the
environment and green spaces that
promote healthy lifestyles and cool our
suburbs. Sewage and our sewerage services
will continue to be managed to protect
public health and the environment. The
strategy takes into account the views of
our diverse customer base who want
reliable access to safe and affordable
water services. It takes into account a
changing climate.
For example the annual days in Melbourne
above 35 degrees are set to increase
from 9 to 26 in the next 50 years.
We're also going to see less rainfall in our
region compared to the south and eastern
suburbs. The strategy also focuses on our
rapidly growing and complex service area.
We serve Melbourne's CBD - a growing
economic and tourist hub. We also serve a
rapidly growing population. Melbourne's
population in the west is currently 1
million today and is expected to hit 2.3
million in 50 years time. Finally we
serve the greatest concentration of
industrial customers in Melbourne.
So what's the plan? The urban water strategy
is centered around five key pillars.
We want to make every drop count. We want to
supply quality water from a range of
sources. We are going to continue to manage
wastewater for a cleaner environment.
We're going to build partnerships that
lead to livable communities and we're
going to engage with our customers to
plan and invest in what they value. It's
all part of our commitment to putting
customers first and benefiting the
community.
You can take a look for yourself at how
City West Water is ensuring your water
supply on the urban water strategy page
of our website.
supply on the urban water strategy page
of our website.
End of transcript.
