2020-21 Outcomes Performance
On 1 July 2021, Greater Western Water became the new water corporation for Melbourne’s CBD and north-western region, bringing together the areas previously known as City West Water and Western Water.
Greater Western Water has a 3700 square kilometre service area, stretching from Melbourne's CBD, inner and north-west suburbs through the Melton and Sunbury growth corridors to Bacchus Marsh and the Macedon Ranges. Greater Western Water brings together the best of City West Water and Western Water to continue to meet the growing demands of this fast-growing region and maintain the reliable, efficient and affordable water services that are so important to our customers and community.
As Greater Western Water, we have an opportunity to align and update our processes so that we can deliver our services more efficiently to all of our customers. We are developing our first Price Submission as Greater Western Water and will work with the community to understand and incorporate what is important to them into our future outcome commitments.
In the interim, we continue to operate under each of the Essential Services Commission’s determinations for City West Water and Western Water for the remainder of the regulatory period (until 30 June 2023). These determinations, and their subsequent customer commitments, will continue to apply to each of our service areas.
As a result, we continue to report on our performance against our customer outcomes for customers in Greater Western Water’s City West Water and Western Water areas separately.
Image of Greater Western Water’s service area (consisting of historical City West Water and Western Water service areas).
Previously City West Water service area
Every five years, we submit a Price Submission to the Essential Services Commission, which sets out our commitments to our customers.