Annual Reports
Read our annual report to see how City West Water delivers on our vision of putting customers first and benefiting the community.
2020 annual report
Our annual report provides a comprehensive summary of our key highlights, corporate governance activities and financial performance between 1 July 2019 and 30 June 2020.
Annual report archive
Consultancy expenditure
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Consultancy expenditure 2019 – 2020
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Consultant Expenditure 2019-20 (GST ex) Project Aither Pty Ltd $ 16,500.00 Service Delivery Strategy Review Alana Jones $ 14,000.00 Consultancy for the development of the non residential water efficiency program Alchemy Solutions Pty Limited $ 79,850.00 CX & UI design digital metering trial Arcadis Australia Pacific Pty Ltd $ 200,000.00 SEAMs sewer asset optimisation pilot trial Assetivity Pty Limited $ 131,664.90 Consultancy services - Strategic asset management roadmap CGI Technologies and Solutions Australia Pty Ltd $ 14,500.00 Independent Review of VPDSS Processes Deloitte Consulting Pty Ltd $ 25,000.00 Deloitte Invoice Number 83257 Invoice Date 25.01.2019 E2 Design Pty Ltd $ 24,530.00 Development of an Integrated Water Management Plan for the Precinct 15 / Altona North redevelopment in Hobsons Bay Enel X Australia Pty Limited $ 15,000.00 'Integrated Energy Advantage' study for CWW facitlities GHD Pty Ltd $ 93,203.00 ATP Key Assets Investigation GHD Pty Ltd $ 60,000.00 Greening The West 2013 Strategic Plan - review & refresh project GHD Pty Ltd $ 87,070.00 Sewer Modelling 2019/20 KPMG $ 22,727.27 Valuation services RSM Bird Cameron $ 10,250.00 Review of preparation and workings for AASB 16 - leases Stantec Australia Pty Ltd $ 23,840.00 PFI Portal Development Stantec Australia Pty Ltd $ 27,500.00 Sewer Modelling Steele Creek Stantec Australia Pty Ltd $ 35,920.00 West Werribee Micro Hydro Project Terry Atkinson and Associates Pty Ltd $ 10,881.82 2020 Board Performance Review Tonkin & Taylor Pty Ltd $ 46,830.00 GM and Vibration assessment Urban Water Solutions Pty Ltd $ 52,915.80 Preston Nth Essendon Planning Model Built Urban Water Solutions Pty Ltd $ 11,985.50 Sewer Modelling Avondale Heights Urban Water Solutions Pty Ltd $ 60,000.00 Optimatics - Distribution Mains WSP Australia Pty Ltd $ 17,177.70 Sewer Modelling - Mentoring & Coaching $ 1,081,345.99 -
Consultancy expenditure 2018 - 2019
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Consultant Total approved fee (GST ex) Expenditure 2018-19 (GST ex) Future expenditure (GST ex) Project Agility Corporate 24,000 24,000 0 WFM Modelling and review Beca Pty Ltd 16,000 16,000 0 To provide a review of the current stores process and systems along with associated recommendations on the transfer of inventory management Customer Service Benchmarking 12,707 11,552 0 CSAB consultancy engagement for workforce management review Deloitte Consulting Pty Ltd 20,000 20,000 0 Facilitation services for C&C functional design work Deloitte Consulting Pty Ltd 25,000 25,000 0 Credit Review Consultancy Emely Begovic 35,000 35,000 0 Consultancy services for Digital Customer Experience Feasibility Study and transformation project Ernst & Young 90,500 81,784 0 Maintenance contract review Ernst & Young 51,745 51,745 0 Health and safety maturity re-assessment Fivenines Consulting Pty Ltd 24,500 24,500 0 Land Development and Property Development integration and process review GHD Pty Ltd 41,329 10,828 0 Guideline for Design and Construction of SWH schemes Grosvenor Performace Group Pty Limited 88,669 88,669 0 Procurement Review Integrity Governance 36,000 36,000 0 Board review KPMG 20,000 20,500 0 AASB 15 advice Quantum Market Research 126,590 126,590 0 Voice of the customer programme Stantec Australia Pty Ltd 45,000 15,500 29,500 Sewer Modelling Steele Creek Urban Water Solutions Pty Ltd 111,627 63,428 48,199 Building and calibration of various hydraulic models Urbis Pty Ltd 29,100 18,661 0 West Werribee Landscape Master Plan WSP Australia Pty Ltd 70,000 50,320 10,808 Sewer Flow Monitoring Strategy Total 720,078 -
Consultancy expenditure 2017 - 2018
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Consultant Total approved fee (GST exc) Expenditure 2017-18 (GST exc) Future expenditure (GST exc) Project Aecom 98,884.00 98,884.00 0.00 Capital programme review Crysp Australia Pty Ltd 35,000.00 24,850.00 0.00 Development of Cyber Security Strategy Customer Service Benchmarking 80,098.29 80,098.29 0.00 Journey mapping consultancy Customer Service Benchmarking Australia Pty Ltd Deloitte Consulting Pty Ltd 95,000.00 95,000.00 0.00 Customer Operations Review Phase 1 and 2 Deloitte Consulting Pty Ltd 41,128.00 41,128.00 0.00 Fee for financial model development up to 22 Feb 2018. Deloitte Consulting Pty Ltd 40,000.00 40,000.00 0.00 Development of IT Strategy Fitch Ratings 50,000.00 50,000.00 0.00 2017 credit opinion fee Jardine Lloyd Thompson Pty Ltd 13,500.00 13,500.00 0.00 Fraud Risk Assessment for City West Water. PCI Consulting Australia Pty Ltd 68,000.00 18,566.25 49,433.75 PCI Compliance Review RR Leadership Solutions 10,750.00 10,750.00 0.00 Review of Emergency Management Arrangements Safetyworks Group Pty Ltd 10,000.00 10,100.00 0.00 SWG Proposal dated 25 August 2017. Health & Safety Training Program - Independent Review. Site Visit 26-28 Sept. Spiire Australia Pty Ltd 14,800.00 11,900.00 2,900.00 Smart Rainwater Tank Concept Study Stantec Australia Pty Ltd 84,000.00 83,999.96 0.00 Joint Preston Model Consultants > $10k 11 consultants 13 consultancies 578,776.50 -
Consultancy expenditure 2015 - 2016
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Consultants >= $10,000 Purpose Total approved fee (GST excl.) Expenditure 2014-15 (GST excl.) Future expenditure (GST excl) CH2MHill Australia Pty Ltd ASRP - Consultancy Services - Maintenance Specialist Support in accordance with Contract No. CWC10133 $0 $124,963 $0 Sweett (Australia) Pty Ltd Site Scoping Assessment for Ravenhall AWPF $13,900 $13,900 $0 Kellogg Brown & Root Pty Ltd Greek Hill Tank Site Layout $15,382 $15,382 $0 CMP Consulting Group Pty Ltd Ravenhall AWPF Functional Design $152,275 $21,156.20 $0 GHD Pty Ltd ASR investigation into enviro and liveability benefits $25,000 $25,000 $0 G Squared Solutions LFI EPR Scoping Study $17,000 $17,000 $0 GHD Pty Ltd Alternative Water Sources for Central Melbourne Feasibility and Concept Design Consultancy $25,000 $18,740 $0 Walbridge & Gilbert Functional Design of Black Forest Rd Project $109,570 $109,570 $0 Urban Water Solutions Pty Ltd Cowies Hill water model update $12,272 $10,872 $0 GHD Pty Ltd Model Build and calibration of Greenvale water zone $49,315 $22,415 $26,900 Urban Water Solutions Pty Ltd Water Model Build and Calibration of East Keilor and Gaffney St $51,900 $37,744 $14,156 Urban Water Solutions Pty Ltd Yuroke Sydenham water model build and calibration $76,700 $44,305 $0 Nous Group Transformation strategy $304,034 $304,033.56 $0 Urban Water Solutions Pty Ltd Richmond sewer catchment hydraulic model build and calibration $35,200 $17,600 $0 GHD Pty Ltd Hydraulic modelling of the Lower Kororoit sewer catchment $38,136 $39,136 $0 GHD Pty Ltd St Albans sewer model build and calibration $53,760 $53,760 $0 Urban Water Solutions Pty Ltd Hydraulic modelling of the DIS, Epsom, Essendon and Laverton Sewer catchments $69,058 $60,538.70 $0 Aqueon Pty Ltd Ballan Rd ASR. Hydrogeological consultancy service $11,480 $11,481 $0 Aurecon Australia Pty Ltd ATP - Consultancy Services for Feedwater Pump Station Redesign Options Study in accordance with Contract CWC10148. $39,430 $17,523 $21,907 Total $1,099,412 $964,119.46 $62,963 -
Consultancy expenditure 2014 - 2015
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Consultants >= $10,000 Purpose Total approved fee (GST excl.) Expenditure 2014-15 (GST excl.) Future expenditure (GST excl) Biosys Research Greek Hill cultural heritage report $50,000 $10,162.00 $0 R J Keller & Associates CBD modelling project $46,000 $11,040.00 $55,200 AECOM Australia Pty Ltd Greek Hill pipeline - flora and fauna targeted surveys $21,500 $12,250.00 $0 Marabou Enterprises Pty Ltd Draft strategic procurement plan $16,150 $15,000.00 $0 RMCG Greek Hill supply zone - land capability assessment $20,000 $18,181.82 $0 Urban Water Solutions Pty Ltd Yuroke Sydenham water model build and calibration $69,735 $25,430.00 $40,937 Alchime Pty Ltd Commercial advisory services for new maintenance contract $253,454 $26,765.90 $0 Douglas Partners Pty Ltd Greek Hill land contamination $53,920 $47,920.00 $0 ECOS Environmental Consulting Pty Ltd Evaporative cooling using recycled water $72,000 $60,465.44 $0 CSIRO ASR well clogging study and column study testing $142,000 $105,000.00 $0 CSIRO Column study testing $90,000 $76,322.00 $0 GHD Pty Ltd Alternative Water sources for central Melbourne feasibility and concept design $150,000 $82,624.38 $36,216 GHD Pty Ltd Seismic Investigation at Ballan Road $100,000 $93,111.00 $0 GHD Pty Ltd East Werribee WWCM servicing strategy $147,256 $129,256.00 $0 Detection Services Pty Ltd Managing non-revenue water $139,279 $137,379.64 $0 DB Results Pty Ltd Arrow R3 CC&B assessment of previously implemented solution $200,000 $164,545.45 $0 AECOM Australia Pty Ltd Water Future Central options development and analysis $194,095 $172,095.06 $0 Total $1,765,389 $1,187,548.69 $132,353 -
Consultancy expenditure 2013 - 2014
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Consultants >= $10,000 Purpose Total approved fee (GST excl.) Expenditure 2013-14 (GST excl.) Future expenditure (GST excl) AECOM Australia Pty Ltd Water Future Central - options development and analysis $170,000 $22,000 $22,000 Alchimie Pty Ltd Consultancy for the procurement of maintenance services $349,290 $44,600 $304,690 Altura Partners Pty Ltd Financial Management Strategy $40,000 $39,000 $0 Atura Pty Ltd On ground impact on farming operation from salinity / sodicity of irrigation water $24,943 $24,943 $0 Consulting Elements CC & B paper $22,000 $22,000 $0 Deloite Infrastructure revaluation $47,250 $47,250 $0 Douglas Partners Pty Ltd Environmental soil investigation Ravenhall AWPF $35,000 $24,545 $0 E2 Design Pty Ltd Black Forest Road cacthment IWC strategy $100,000 $71,185 $0 Fidun Pty Ltd Head office transition strategy $17,080 $17,080 $0 Fitch Australia Pty Ltd Credit rating assessment $50,000 $46,831 $0 Flovac Vacuum Sewerage Systems Pty Ltd Sanctuary Lakes assessment works $57,940 $57,940 $0 GHD Pty Ltd Ravenhall options analysis and concept design $115,000 $74,004 $0 GHD Pty Ltd IWCM Screening Study $65,000 $59,986 $0 GHD Pty Ltd Stony Creek sewer model build and calibration $16,061 $16,061 $0 Griffith University Autonomous and intelligent system for residential water end use classification $50,000 $30,000 $20,000 KPMG Assistance with revision of treasury policy $15,000 $10,000 $0 Marabou Enterprises Pty Ltd Gap analysis around supply policies and the VGPB future supply policies and management plan for transition to new supply policies and practices $16,150 $16,150 $0 Milner Corporation Pty Ltd CWW Financial Review $18,000 $18,000 $0 Newgate Research 2014 customer expectations research $24,999 $24,999 $0 Opus International Consultants (NSW) Pty Ltd DTIMS scoping project $11,940 $11,940 $0 Strahan Research Pty Ltd Customer satisfaction research $36,000 $34,022 $0 Symplicit Pty Ltd Develop CWW and customer requirements for new website $71,000 $70,500 $0 Third Horizon Consulting Pty Ltd Cost efficiency review and performance metrics development $215,000 $214,696 $0 Urban Water Solutions Model build and calibration - Steele Creek sewerage catchment $12,000 $12,000 $0
