Annual Reports

Find comprehensive account of our financial performance and corporate governance activities.

Download Annual Reports

  •  
    Annual Report 2019 (PDF - 4296.09KB)

    Read about our performance for the past year, reflecting our vision to consistently put our customers and community first during a period of rapid organisational transformation.

 

Download previous Annual Reports and view consultancy expenditure.

  •  
    Annual Report 2017 (PDF - 3877.69KB)

    This report celebrates the implementation of a new customer-focussed strategy, realignment of the business, advances in customer service channels and reinforced commitment to employees and workplace culture.

  •  
    Annual Report 2016 (PDF - 977.32KB)

    Building on the achievements of 2015-16, the Board and the management team are currently developing our new strategy. The 2016 report provides a summary of the organisation’s performance, audited financial report and corporate governance.

  •  
    Annual Report 2015 (accessible) (DOC - 2401.50KB)

    This is an accessible word version of the annual report providing summary of the organisation’s performance, audited financial report, corporate governance statements and additional statutory information.

  •  
    Annual Report 2015 (PDF - 1977.07KB)

    This report provides a summary of the organisation’s performance, audited financial report, corporate governance statements and additional statutory information.

  •  
    Annual Report 2014 (accessible) (DOC - 2417.00KB)

    This is an accessible word version of report providing summary of the organisation’s performance, audited financial report, corporate governance statements and additional statutory information.

  •  
    Annual Report 2014 (PDF - 1454.25KB)

    This report provides a summary of the organisation’s performance, audited financial report, corporate governance statements and additional statutory information.

 

Consultancy expenditure

Consultant Total approved fee (GST ex) Expenditure 2018-19 (GST ex) Future expenditure (GST ex) Project
Agility Corporate 24,000 24,000 0 WFM Modelling and review
Beca Pty Ltd 16,000 16,000 0 To provide a review of the current stores process and systems along with associated recommendations on the transfer of inventory management
Customer Service Benchmarking 12,707 11,552 0 CSAB consultancy engagement for workforce management review
Deloitte Consulting Pty Ltd 20,000 20,000 0 Facilitation services for C&C functional design work
Deloitte Consulting Pty Ltd 25,000 25,000 0 Credit Review Consultancy
Emely Begovic 35,000 35,000 0 Consultancy services for Digital Customer Experience Feasibility Study and transformation project
Ernst & Young 90,500 81,784 0 Maintenance contract review
Ernst & Young 51,745 51,745 0 Health and safety maturity re-assessment
Fivenines Consulting Pty Ltd 24,500 24,500 0 Land Development and Property Development integration and process review
GHD Pty Ltd 41,329 10,828 0 Guideline for Design and Construction of SWH schemes
Grosvenor Performace Group Pty Limited 88,669 88,669 0 Procurement Review
Integrity Governance 36,000 36,000 0 Board review
KPMG 20,000 20,500 0 AASB 15 advice
Quantum Market Research 126,590 126,590 0 Voice of the customer programme
Stantec Australia Pty Ltd 45,000 15,500 29,500 Sewer Modelling Steele Creek
Urban Water Solutions Pty Ltd 111,627 63,428 48,199 Building and calibration of various hydraulic models
Urbis Pty Ltd 29,100 18,661 0 West Werribee Landscape Master Plan
WSP Australia Pty Ltd 70,000 50,320 10,808 Sewer Flow Monitoring Strategy
Total   720,078    
 Consultant  Total approved fee (GST exc)  Expenditure 2017-18 (GST exc) Future expenditure (GST exc)   Project
 Aecom  98,884.00  98,884.00  0.00 Capital programme review
 Crysp Australia Pty Ltd  35,000.00  24,850.00  0.00 Development of Cyber Security Strategy
 Customer Service Benchmarking  80,098.29  80,098.29  0.00 Journey mapping consultancy Customer Service Benchmarking Australia Pty Ltd
 Deloitte Consulting Pty Ltd  95,000.00  95,000.00  0.00 Customer Operations Review Phase 1 and 2
 Deloitte Consulting Pty Ltd  41,128.00  41,128.00  0.00 Fee for financial model development up to 22 Feb 2018.
 Deloitte Consulting Pty Ltd  40,000.00  40,000.00  0.00 Development of IT Strategy
 Fitch Ratings  50,000.00  50,000.00  0.00 2017 credit opinion fee
Jardine Lloyd Thompson Pty Ltd 13,500.00 13,500.00 0.00 Fraud Risk Assessment for City West Water.
PCI Consulting Australia Pty Ltd 68,000.00 18,566.25 49,433.75 PCI Compliance Review
RR Leadership Solutions 10,750.00 10,750.00 0.00 Review of Emergency Management Arrangements
Safetyworks Group Pty Ltd 10,000.00 10,100.00 0.00  SWG Proposal dated 25 August 2017. Health & Safety Training Program - Independent Review. Site Visit 26-28 Sept.
Spiire Australia Pty Ltd 14,800.00 11,900.00 2,900.00 Smart Rainwater Tank Concept Study
Stantec Australia Pty Ltd 84,000.00 83,999.96 0.00 Joint Preston Model
Consultants > $10k 11 consultants 13 consultancies   578,776.50    
Consultant Total approved fee (GST exc) Expenditure 2016-17 (GST exc) Future expenditure (GST exc) Project
Aecom Australia Pty Ltd 89,636.00 60,637.00 28,999.00 Altona Tertiary Treatment Upgrade concept design
William Lawrence Consulting 37,500.00 37,500.00 0.00 Permit to work review
GHD Pty Ltd 25,000.00 24,760.00 0.00 ASR investigation into enviro and liveability benefits
Spatial Economics 19,800.00 19,800.00 0.00 Consulting for WP2.0 of the DF CPIP
MWH Australia Pty Ltd 33,100.00 18,280.00 14,820.00 Hydraulic modeling of Kyle Rd sewerage catchment
Ernst & Young 16,280.18 16,280.18 0.00 Incident Response Manual review
Ernst & Young 46,766.12 46,766.12 0.00 External Safety Review
Deloitte Consulting Pty Ltd 43,937.50 43,937.50 0.00 Utility of the Future vision
Deloitte Consulting Pty Ltd 42,000.00 42,000.00 0.00 Development of IT strategy
The University of Melbourne 25,000.00 20,000.00 5,000.00 Economic Value of Water in Storage
PricewaterhouseCoopers Indigenous Consulting Pty Ltd 20,000.00 17,041.00 0.00 Consulting Services Reconciliation Action Plan
Consultants > $10k 10 consultants, 12 consultancies   347,001.80    
Consultants >= $10,000  Purpose Total approved fee (GST excl.)   Expenditure 2014-15 (GST excl.) Future expenditure (GST excl) 
CH2MHill Australia Pty Ltd  ASRP - Consultancy Services - Maintenance Specialist Support in accordance with Contract No. CWC10133  $0  $124,963  $0
Sweett (Australia) Pty Ltd  Site Scoping Assessment for Ravenhall AWPF  $13,900  $13,900  $0
Kellogg Brown & Root Pty Ltd  Greek Hill Tank Site Layout  $15,382  $15,382  $0
CMP Consulting Group Pty Ltd  Ravenhall AWPF Functional Design  $152,275  $21,156.20  $0
GHD Pty Ltd  ASR investigation into enviro and liveability benefits  $25,000  $25,000  $0
G Squared Solutions  LFI EPR Scoping Study  $17,000  $17,000  $0
GHD Pty Ltd  Alternative Water Sources for Central Melbourne Feasibility and Concept Design Consultancy  $25,000  $18,740  $0
Walbridge & Gilbert Functional Design of Black Forest Rd Project $109,570 $109,570 $0
Urban Water Solutions Pty Ltd Cowies Hill water model update $12,272 $10,872 $0
GHD Pty Ltd Model Build and calibration of Greenvale water zone $49,315 $22,415 $26,900
Urban Water Solutions Pty Ltd Water Model Build and Calibration of East Keilor and Gaffney St $51,900 $37,744 $14,156
Urban Water Solutions Pty Ltd Yuroke Sydenham water model build and calibration $76,700 $44,305 $0
Nous Group Transformation strategy $304,034 $304,033.56 $0
Urban Water Solutions Pty Ltd Richmond sewer catchment hydraulic model build and calibration $35,200 $17,600 $0
GHD Pty Ltd Hydraulic modelling of the Lower Kororoit sewer catchment $38,136 $39,136 $0
GHD Pty Ltd St Albans sewer model build and calibration $53,760 $53,760 $0
Urban Water Solutions Pty Ltd Hydraulic modelling of the DIS, Epsom, Essendon and Laverton Sewer catchments $69,058 $60,538.70 $0
Aqueon Pty Ltd Ballan Rd ASR. Hydrogeological consultancy service $11,480 $11,481 $0
Aurecon Australia Pty Ltd ATP - Consultancy Services for Feedwater Pump Station Redesign Options Study in accordance with Contract CWC10148. $39,430 $17,523 $21,907
Total $1,099,412 $964,119.46 $62,963
 
Consultants >= $10,000  Purpose   Total approved fee (GST excl.)  Expenditure 2014-15 (GST excl.)  Future expenditure (GST excl)
Biosys Research Greek Hill cultural heritage report  $50,000  $10,162.00  $0
R J Keller & Associates CBD modelling project  $46,000  $11,040.00  $55,200
AECOM Australia Pty Ltd Greek Hill pipeline - flora and fauna targeted surveys  $21,500  $12,250.00  $0
Marabou Enterprises Pty Ltd Draft strategic procurement plan  $16,150  $15,000.00  $0
RMCG Greek Hill supply zone - land capability assessment $20,000 $18,181.82 $0
Urban Water Solutions Pty Ltd Yuroke Sydenham water model build and calibration $69,735 $25,430.00 $40,937
Alchime Pty Ltd Commercial advisory services for new maintenance contract $253,454 $26,765.90 $0
Douglas Partners Pty Ltd Greek Hill land contamination $53,920 $47,920.00 $0
ECOS Environmental Consulting Pty Ltd Evaporative cooling using recycled water $72,000 $60,465.44 $0
CSIRO ASR well clogging study and column study testing $142,000 $105,000.00 $0
CSIRO Column study testing $90,000 $76,322.00 $0
 GHD Pty Ltd  Alternative Water sources for central Melbourne feasibility and concept design  $150,000  $82,624.38  $36,216
GHD Pty Ltd Seismic Investigation at Ballan Road $100,000 $93,111.00 $0
GHD Pty Ltd  East Werribee WWCM servicing strategy  $147,256  $129,256.00  $0
Detection Services Pty Ltd Managing non-revenue water $139,279 $137,379.64 $0
DB Results Pty Ltd Arrow R3 CC&B assessment of previously implemented solution $200,000 $164,545.45 $0
 AECOM Australia Pty Ltd  Water Future Central options development and analysis  $194,095  $172,095.06  $0
Total $1,765,389 $1,187,548.69 $132,353
 
Consultants >= $10,000   Purpose Total approved fee (GST excl.)   Expenditure 2013-14 (GST excl.) Future expenditure (GST excl) 
AECOM Australia Pty Ltd  Water Future Central - options development and analysis  $170,000  $22,000  $22,000
Alchimie Pty Ltd  Consultancy for the procurement of maintenance services  $349,290  $44,600  $304,690
Altura Partners Pty Ltd  Financial Management Strategy  $40,000  $39,000  $0
Atura Pty Ltd  On ground impact on farming operation from salinity / sodicity of irrigation water  $24,943  $24,943  $0
Consulting Elements  CC & B paper  $22,000  $22,000  $0
Deloite  Infrastructure revaluation  $47,250  $47,250  $0
Douglas Partners Pty Ltd  Environmental soil investigation Ravenhall AWPF  $35,000  $24,545  $0
E2 Design Pty Ltd Black Forest Road cacthment IWC strategy $100,000 $71,185 $0
Fidun Pty Ltd Head office transition strategy $17,080 $17,080 $0
Fitch Australia Pty Ltd Credit rating assessment $50,000 $46,831 $0
Flovac Vacuum Sewerage Systems Pty Ltd Sanctuary Lakes assessment works $57,940 $57,940 $0
GHD Pty Ltd Ravenhall options analysis and concept design $115,000 $74,004 $0
GHD Pty Ltd IWCM Screening Study $65,000 $59,986 $0
GHD Pty Ltd Stony Creek sewer model build and calibration $16,061 $16,061 $0
Griffith University Autonomous and intelligent system for residential water end use classification $50,000 $30,000 $20,000
KPMG Assistance with revision of treasury policy $15,000 $10,000 $0
Marabou Enterprises Pty Ltd Gap analysis around supply policies and the VGPB future supply policies and management plan for transition to new supply policies and practices $16,150 $16,150 $0
Milner Corporation Pty Ltd CWW Financial Review $18,000 $18,000 $0
Newgate Research 2014 customer expectations research $24,999 $24,999 $0
Opus International Consultants (NSW) Pty Ltd DTIMS scoping project $11,940 $11,940 $0
Strahan Research Pty Ltd Customer satisfaction research $36,000 $34,022 $0
Symplicit Pty Ltd Develop CWW and customer requirements for new website $71,000 $70,500 $0
Third Horizon Consulting Pty Ltd Cost efficiency review and performance metrics development $215,000 $214,696 $0
Urban Water Solutions Model build and calibration - Steele Creek sewerage catchment $12,000 $12,000 $0
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