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City West Water

Reports and publications

We have a range of publications that provide useful information for all of our customers.

Annual Report

Our Annual Report provides a detailed and transparent account of our financial performance. It is usually available by October each year, after it has been tabled in the Victorian Parliament.

Drinking Water Quality Report

Our Drinking Water Quality Report provides a description of the quality of drinking water supplied to customers in our service area over a 12 month period. It is usually available by the end of October each year.

Financial Inclusion Action Plan

We are proud to join the Financial Inclusion Action Plan (FIAP) program, and are committed to being an exceptional service provider that puts customers first and benefits the community.

Financial inclusion and financial resilience is important to us in enabling our business to consistently deliver the highest quality service, and put customer value at the centre of all that we do.

Diversity and Inclusion Strategy

We believe in creating a truly diverse workplace that respects and encourages people from all cultures and backgrounds.

Reconciliation Action Plan

Our Reconciliation Action Plan turns the good intentions of our business into actions for the reconciliation of Australia. We aim to create meaningful relationship, enhanced respect and promote sustainable opportunities of Aboriginal and Torres Strait Islander Australians.  

Urban Water Strategy

We’ve written an Urban Water Strategy (UWS) that guides the delivery of our water supply and sewerage services for the next 50 years.

Water Outlook 2018

The Water Outlook provides the community with more water supply and usage information.

Drought Preparedness Plan

Our Drought Preparedness Plan is an important mechanism to assist in the management of water shortages

Cascade Residential Customer Newsletter

Cascade Business Customer Newsletter

Our customer newsletter provides up-to-date information about major projects happening at City West Water and keeps you connected about latest water industry news.



Need accessible versions of these documents? Contact us.

We are happy to provide customers with accessible versions of all Water Meter and servicing guides. To get a accessible copy please contact us.

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