Reports and publications
We have a range of publications that provide useful information for all of our customers.
Our Annual Report provides a detailed and transparent account of our financial performance. It is usually available by October each year, after it has been tabled in the Victorian Parliament.
Our Drinking Water Quality Report provides a description of the quality of drinking water supplied to customers in our service area over a 12 month period. It is usually available by the end of October each year.
We are proud to join the Financial Inclusion Action Plan (FIAP) program, and are committed to being an exceptional service provider that puts customers first and benefits the community.
Financial inclusion and financial resilience is important to us in enabling our business to consistently deliver the highest quality service, and put customer value at the centre of all that we do.
The Integrated Water Cycle Management Strategy outlines the preferred integrated water cycle management options to provide a smart and resilient water system for a liveable, sustainable and productive Melbourne.
We believe in creating a truly diverse workplace that respects and encourages people from all cultures and backgrounds.
Our Reconciliation Action Plan turns the good intentions of our business into actions for the reconciliation of Australia. We aim to create meaningful relationship, enhanced respect and promote sustainable opportunities of Aboriginal and Torres Strait Islander Australians.
We’ve written an Urban Water Strategy (UWS) that guides the delivery of our water supply and sewerage services for the next 50 years.
The Water Outlook provides the community with more water supply and usage information.
Our Drought Preparedness Plan is an important mechanism to assist in the management of water shortages
Our customer newsletter provides up-to-date information about major projects happening at City West Water and keeps you connected about latest water industry news.