We have a range of publications that provide useful information for all of our customers.
Our Annual Report provides a detailed and transparent account of our financial performance. It is usually available by October each year, after it has been tabled in the Victorian Parliament.
Our Drinking Water Quality Report provides a description of the quality of drinking water supplied to customers in our service area over a 12 month period. It is usually available by the end of October each year.
We are proud to join the Financial Inclusion Action Plan (FIAP) program, and are committed to being an exceptional service provider that puts customers first and benefits the community.
Financial inclusion and financial resilience is important to us in enabling our business to consistently deliver the highest quality service, and put customer value at the centre of all that we do.
We believe in creating a truly diverse workplace that respects and encourages people from all cultures and backgrounds.
Our Reconciliation Action Plan turns the good intentions of our business into actions for the reconciliation of Australia. We aim to create meaningful relationship, enhanced respect and promote sustainable opportunities of Aboriginal and Torres Strait Islander Australians.
We’ve written an Urban Water Strategy (UWS) that guides the delivery of our water supply and sewerage services for the next 50 years.
The Water Outlook provides the community with more water supply and usage information.
Our Drought Preparedness Plan is an important mechanism to assist in the management of water shortages
Our customer newsletters provides up-to-date information about major projects happening at City West Water and keeps you connected about latest water industry news.
The Integrated Water Management Forums have been established across the state to identify, prioritise and oversee the implementation of collaborative water opportunities. The Forums bring together all organisations with an interest in water cycle, recognising that each has an important role to play in the management of our most vital resource. City West Water is a key partner in three forums: Werribee, Maribyrnong and Yarra.
In 2017, we along with other Melbourne retail water corporations installed high resolution water meters and loggers to understand where and how water was used in homes.
This report is a comprehensive snapshot of the data collected from 100 ‘potable water only’ properties and 10 ‘dual supply’ properties during a 12-month period between September 2017 and August 2018 in our service area.
Melton City Council has partnered with City West Water and Western Water to help explain how rainwater tanks, passive irrigation, urban cooling and stormwater harvesting are all helping create cooler, greener and more liveable communities.
The Melbourne Sewerage Strategy is an ambitious 50 year strategy that has been collaboratively developed by Melbourne’s water authorities; Melbourne Water, City West Water, South East Water, Western Water and Yarra Valley Water.
Through a collaborative strategy we ensure our sewerage system continues to provide world class sanitation and protection of public health and the environment, while ensuring customer value and affordability. It also ensures that we have a resilient and adaptable system that is well positioned to face the challenges and opportunities of the future, and supports a prosperous, liveable Melbourne for years to come.
Melbourne Sewerage Strategy (PDF - 11.69 MB)
Melbourne Sewerage Strategy (accessible version) (DOCX - 3.06 MB)
Need accessible versions of these documents? Contact us.
We are happy to provide customers with accessible versions of all Water Meter
and servicing guides. To get a accessible copy please contact us.