Our Policies

We are committed to achieving our vision, mission and strategic goals, and our policies outline how we seek to meet our responsibilities to employees, customers and the wider community.

We have a range of policies that support our objectives as follows:

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We provide drinking water, recycled water and alternative water services to our customers.

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We are committed to reducing barriers for people with a disability to access our services, facilities and employment.

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The purpose of this policy is to set out the approach that we will use to deliver safe and aesthetically pleasing drinking water to its customers.

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Employee well being is considered an important initiative at City West Water and is linked to our social strategic objectives.

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Our vision is to be a truly sustainable water business.

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We are committed to ensuring a workplace free of discrimination, harassment and bullying.

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We and our employees will respect the privacy of all customers and other individuals.

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This policy underpins our commitment to quality as an integral part of the achievement of its vision, mission and strategic goals.

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This policy outlines how we seek to meet our responsibilities for residential customers experiencing financial hardship.

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This policy outlines how we seek to meet our social responsibilities.

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We recognise that our business is part of the global community and we benchmark our performance against all sectors of the economy.