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City West Water

Our environment

Our vision is to become an exceptional service provider that puts customers first and benefits the community.

Building on this vision, our Environment Policy commits us to care for and where possible, enhance the environment - with an eye to the future and the challenges imposed by a changing climate.

In fulfilling our role as a water and wastewater service provider, we provide both an essential service and have a key role in managing the water cycle to support community health and wellbeing.

In developing our 2018 Pricing Submission we consulted with our community on their expectations of our environmental performance. As a result of this consultation, one of the key outcomes we will deliver over the next five years is that ‘The whole of the water cycle is managed in an environmentally sustainable way’.

In delivering this outcome, our community supported a number of initiatives including: a greenhouse gas emissions reduction target of 80% by 2025 and an expansion of stormwater partnerships with local government.

Improved environmental performance can be achieved in a manner that satisfies the customers’ expectations for community benefit and affordable services. Reducing the resources we require to deliver our services and leveraging innovative technologies are key elements to achieving these requirements.

In August 2018 we approved a range of targets and key actions based on four environmental objectives. These objectives reflect ambition of our Corporate Strategy, our environmental risks and our customers’ expectations.


Objective  Our 2020 Targets 
 Ensure safe & secure management of wastewater
  • Be 100% compliant with the licence conditions of our Altona Treatment Plant
  • Beneficially re-use 100% of our biosolids
  • Deliver 7 stormwater harvesting projects
 Responsibly manage the resource intensity of the services we deliver
  • Have reduced our GHG emissions by 3% relative to our 2011-2016 baseline of 12,401tCO2-e
  • Divert 60% of our head office waste from landfill
  • Divert 60% of field waste at Brooklyn depot from landfill each year
 Optimise environmental performance of our contractors
  • Pilot the Infrastructure Sustainability Council Australia (ISCA) rating tool
  • Complete 10 environmental audits per year on our capital works program
 Improve outcomes for the environment in which we operate
  • Deliver on our Climate Resilience Strategy which will position us as leaders in climate adaptation
  • Deliver on our Biodiversity Action Plan which will position us as leaders in climate adaptation

To meet the targets and objectives outlined, we are delivering a range of projects including:

  • Pilot sewer heat recovery technology
  • Obtain 30% renewable energy via the VicWater Large Scale Renewable Energy Project
  • Support the Greening the Pipeline project through the promotion of  integrated water management opportunities
  • Develop partnerships with the government agencies and community groups to create and protect habitat corridors
  • Establish a stormwater fund to support local governments in delivering local stormwater schemes
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