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City West Water

Customers First

Our customers are more than just someone who pays a bill.

Our customers are anyone who lives, works or even visits our service area. It is our customers who are at the forefront of what we do. Everything we do and every decision we make starts with our customer.

Our Customers First strategy has been guided by what our customers want and value. It commits us to delivering services that are safe, affordable and reliable whilst being accessible and easy to deal with.

Download our strategy



Customers First Strategy 2018-2020

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