Understand your rights and responsibilities and our commitment to proving safe reliable water service
Our customer charters explain your rights and responsibilities as a customer and our commitments to you in providing safe and reliable water, sewerage and trade waste, as well as recycled water services where available.
Our customer charters also includes important information about our services, and has been prepared in accordance with the Customer Service Code and approved by the Essential Services Commission.*
We have separate charters for:
- residential customers
- business & non-residential customers
- trade waste customers.
A customer charter summary, as sent to all new residential, business and non-residential customers is also available below.