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City West Water

About us

We are one of three Victorian Government owned retail water businesses in metro Melbourne.

We provide drinking water, sewerage, trade waste and recycled water services to our community of customers throughout inner Melbourne and the western suburbs.


Overarching legislation

The way in which we manage our business is guided by several pieces of legislation and associated instruments.

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Customers First

Our customers are more than just someone who pays a bill.

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Welcome to the neighbourhood

As part of our pledge to you, we’ve created your essential guide to everything City West Water.

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Who we are

We are one of three metropolitan Melbourne's water businesses owned by the Victorian Government.

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What we do

Our core business is the delivery of clean drinking and recycled water to our customers.

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Customer charters

Understand your rights and responsibilities and our commitment to providing safe reliable water service.

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Reports and publications

We have a range of publications that provide useful information for all of our customers.

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Tenders and contract terms

Advice and resources for tendering to City West Water.

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Our environment

We provide both an essential service and have a key role in managing the water cycle to support community health and protect the environment.

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Major projects

Discover what large scale projects are happening around Melbourne.

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Why choose us?

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Traditional acknowledgment

City West Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate. We pay our deepest respects to the traditional custodians past, present and future. We acknowledge the continued cultural, social and spiritual connections that Aboriginal people have with the lands and waters, and recognise and value that the Traditional Owner groups have cared for and protected them for thousands of generations. We will further develop our partnership with the Traditional Owner groups to ensure their contributions to the future of the water management landscape and to maintain their cultural and spiritual connection.